Front Office Specialist - Primary Care @ Acworth

Front Office Specialist - Primary Care @ Acworth

Work in a Microsoft's place where your contributions and ideas are valued. A place where you can serve with compassion, pursue excellence and honor every voice. At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have.

Pod wise example of one's professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift Day (United States of America)

Job Summary The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to Well Star's patients and customers. This includes greeting customers, registering patients at check-in andqueline, answering telephones, scheduling appointments, cash money, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals.

This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

• In adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• Communicating quickly and often with patients, if there is a delay or wait for patient care.
• Working with both clinical staff and providers in a team approach.
• Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offering options to call patients back, if they are on hold too long. Operations/Revenue Cycle:
• Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and  the EHR, and ensuring completion ofASTER necessary paperwork.
• Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy. Garden slays ladice

High school diploma or Equivalent

• 1-2 years administrative front office experience in a physician practice or health care setting - Preferred
• Previous customer service experience - Required

• Computer skills essential.
• Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.