Shift leader, Restaurant​/Food Service

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered. Other responsibilities include the management of operations, including the execution of all Company policies, procedures, programs and systems, ensuring compliance with all federal, state and local laws and ethical business practices.

• Adheres to guidelines, techniques and expectations for each station including dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, following all product preparation procedures and maintaining established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in the TM handbook including image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for the restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards and follows all policies and procedures related to shift management.
• Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Executes cash management duties. Assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Management and Manufacturing

Industry: Restaurants

Acworth, GA

Papa John’s is a Federal Contract employer that participates in E‑Verify. Papa John’s is an affirmative action and equal‑opportunity employer.