Shared Services Clerical II

Scope of the Role The Business Solutions Shared Services Clerical II focuses on specific tasks or facets of the company as assigned by their direct leader. The Business Solutions Shared Services Clerical II is responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization. The Business Solutions Shared Services Clerical II will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties.

As breadth of knowledge increases with experience, the Business Solutions Shared Services Clerical II may become eligible to transition to the next level of Business Solutions Shared Services Clerical III.Support and coach Shared Services Clerical I Other duties as assigned by leadership

Education, Knowledge, and Experience Exceeded performance expectation as Shared Services Clerical I OR 2+ years’ experience in a similar role preferred

Excellent listening, negotiation, and presentation abilities Adaptable and organized with ability to build rapport with customers Requires an ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality. An ability to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency.

Critical thinking and problem-solving skills  Proactive approach with a passion for service and an ability to thrive in a results driven environment

Requires the ability to work under pressure and quickly adapt to change

Physical Requirements / Work Environment The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.

The employee is frequently required to sit, stand, talk and hear. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed.

Travel is not required for this position.

PPLSI is an Equal Opportunity Employer. PPLSI does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

A trailblazer in the democratization of affordable access to legal and identity protection, PPLSI is the world's largest platform for legal, identity, and reputation management services covering more than 4.4 million people. IDShield, Legal Shield’s identity theft solution for individuals and families, has more than one million members. Legal Shield and IDShield serve more than 140,000 businesses. In addition, over 34,000 companies offer Legal Shield and IDShield plans to their employees as voluntary benefits.
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