Patient Services Specialist

Position Title

Patient Services Specialist at The Clinic @ Central Oklahoma Family Medical Center

Patient Services

The Patient Services Specialist will ensure accurate, timely and proper check‑in and check‑out procedures. This role involves checking patients in and out, verifying insurance, completing demographics, scheduling appointments, and maintaining patient confidentiality in accordance with policies.

• High school graduate or equivalent.
• At least 18 years old.
• Medical/Dental office experience preferred.
• Customer service experience required.
• Ability to work and communicate with a multidisciplinary healthcare team and the public.
• Basic computer skills.
• Phone etiquette.
• Able to sit, stand, walk, bend, and/or lift for extended periods of time.

• Check patients in/out, collect copays and account balances.
• Enter sliding fee information.
• Look up and schedule, reschedule, or cancel appointments.
• Post daily payments collected during the day.
• Process credit card payments.
• Schedule and process appointments.
• Answer the phone and direct calls as appropriate.
• Maintain provider schedules by making proper appointments.
• Participate in agency‑sponsored staff training events (safety, OSHA, etc.).
• Protect patient confidentiality by complying with HIPAA policies.
• Provide guidance on clinic policies to departmental employees.
• Keep workspace neat and organized.
• Maintain a professional demeanor and positive attitude.
• Show caring qualities consistent with the values of a community health center.
• Demonstrate awareness of cultural factors and reduce barriers to health‑care services.
• Address patient complaints as outlined in the complaint resolution process.
• Complete and submit departmental reporting promptly.
• Assist in training new Patient Services Specialists.
• Maintain schedules for Patient Services Specialists and review time‑off requests.
• Be available to work at various locations.
• Perform other duties as assigned.

• Enthusiastic, professional, and friendly.
• Handles personal conflict constructively.
• Well‑groomed and dress according to dress code.
• Leaves personal problems out of the workplace.
• Treats coworkers with dignity and respect.
• Abstains from gossip.
• Arrives on time and works dedicated hours.
• Completes tasks effectively and accurately.
• Demonstrates low absenteeism and follows leave guidelines.
• Follows the line of support and protocols.
• Flexible and responsive to unusual demands.
• Manages time well and shares workload.
• Works cooperatively with all team members.
• Works independently and seeks supervision only when necessary.
• Shows loyalty and support for the mission and vision.
• Participates in cross‑training and skill development initiatives.
• Displays commitment to the mission of COFMC.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care