Director, Quality Assurance

Overview

The Director of Quality Assurance is responsible for shaping and leading the vision, strategy, and execution of quality practices across the organization. This role is both strategic and hands-on, requiring a leader who can set long-term direction while also engaging with teams at a detailed level to ensure quality is embedded in every stage of the development lifecycle. The Director will unify and mature QA processes across multiple empowered squads, ensuring consistency in philosophy, practices, and measurement, while still supporting the flexibility and autonomy of individual teams.

This leader will oversee all aspects of testing—including functional, regression, performance, and automation—to safeguard reliability, usability, and performance across our products. They will establish clear, visible quality metrics that allow the business to balance speed, risk, and customer satisfaction, while continuously seeking opportunities to improve efficiency and scalability. Beyond process, the Director will be a culture-builder and mentor, developing a high-performing QA organization through coaching, hiring, and professional development.

They will work closely with product, engineering, design, and business stakeholders to ensure shared ownership of quality outcomes, inspire cross-functional alignment, and strengthen the feedback loop between QA, development teams, and end users. Ultimately, this role ensures that our software is delivered with excellence—delighting customers, reducing defects, accelerating delivery, and enabling teams to consistently ship high-quality products at scale.

• Define and execute a unified QA strategy across squads to ensure consistent, effective testing practices.
• Oversee functional, regression, performance, and automated testing to prevent defects and improve product reliability.
• Conduct testing to identify defects, usability issues, and risks before release.
• Collaborate with product, engineering, and design to clarify requirements, acceptance criteria, and definition of “done.”

• Establish, track, and report on key quality metrics including defect rates, defect density, test coverage, cycle time, and product reliability.
• Ensure defects are documented accurately and comprehensively.
• Monitor and communicate test results and quality trends across teams and stakeholders.
• Maintain clear, visible documentation of processes, decisions, and tools.

• Continuously evaluate and refine QA processes to enhance efficiency, scalability, and effectiveness.
• Identify opportunities for automation and implement modern testing frameworks and tools.
• Stay current with industry best practices, methodologies, and emerging technologies.
• Participate in retrospectives and drive continuous improvement across engineering practices.

• Build strong partnerships with product managers, engineers, design, and other stakeholders to ensure usability, performance, and functionality meet expectations.
• Provide actionable feedback to improve product quality and user experience.
• Promote a culture of quality and accountability throughout the organization.
• Share knowledge and foster collaboration through workshops, training, and documentation.

• Hire, mentor, and develop QA professionals, fostering career growth and engagement.
• Create a high-performing, collaborative team culture focused on learning and continuous improvement.
• Inspire and empower team members to innovate and take ownership of quality outcomes.
• Monitor team health and engagement through feedback and metrics such as team NPS.

• 10+ years of QA/test engineering experience, including leadership roles.
• Proven track record of building and scaling QA teams in modern software environments.
• Deep knowledge of QA methodologies, testing strategies, and SDLC/STLC.
• Hands-on experience with automation frameworks, performance testing, and modern QA tools.
• Strong technical understanding of web/mobile technologies, APIs, and databases.
• Excellent communication, leadership, and collaboration skills with a…