IT Business Analyst

Ada, OK | Information Technology | Full Time

Posted yesterday

We are currently looking for aFull Time IT Business Analyst to join our IT Health Support team located at the Apila Center working8:00AM-5:00PM - Mo Tu We Th Fr.

Works with all levels of the organization to elicit, analyze, specify, and validate the health system needs and documents the capabilities needed to deliver desired health outcomes.

• Promotes the mission, vision, and values of the Chickasaw Nation
• Conducts the intake, qualification, and assessment of new technology requests and organizational initiatives
• Liaises between business stakeholders, IT teams, vendors, and leadership throughout the demand process
• Identifies and engages impacted stakeholders, including operational, security, financial, and compliance teams
• Facilitates discovery sessions to define business needs, objectives, scope, and expected outcomes
• Elicits, documents, and validates business, functional, nonfunctional, and transition requirements
• Analyses current-state processes, existing solutions, and alternatives to recommend solution approaches
• Manages demand records and associated documentation within Service Now
• Incorporates applicable privacy, security, and regulatory requirements into demand documentation
• Assesses organizational readiness, implementation considerations, and barriers to adoption
• Communicates demand status, decisions, risks, dependencies, and next steps to stakeholders and leadership
• Develops business cases documenting justification, anticipated benefits, costs, risks, and resource requirements
• Prepares and present demands to leadership and governance committees through established approval processes
• Supports reporting and analysis of demand pipelines, prioritization, resource requirements, and capacity
• Identifies opportunities for process improvement, automation, standardization, and technology consolidation
• Transitions approved demands to project managers through a warm handoff of requirements and documentation
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments and/or complaints with professionalism, courtesy and efficiency
• Maintains confidentiality, security and integrity of data and information
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Performs all tasks, duties and responsibilities of the role and supports co-workers
• Performs all other duties as assigned

Essential:

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Ability to work independently
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Organizational and time-management abilities
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Essential:

• Excellent interpersonal communication and customer service skills, including the ability to interface with and influence associates at diverse levels with different backgrounds and perspectives
• Strong communication and collaboration skills across technical and non-technical teams
• Intermediate computer skills
• Intermediate skill using Microsoft Office products
• Accurate typing and/or data entry skills

Nonessential:

• 3 years directly related experience

Essential:

• High School, GED or Equivalent

Nonessential:

• Bachelors Degree in directly related field

Essential:

• Pass general background check
• Standard Driver's License

Essential:

• Works in an office setting
• Sitting up to 100% of shift
• Standing up to 25% of shift
• Infrequent travel
• Pass pre-employment drug test

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission: To…