IT Tribal and Government Services Account Manager

IT Tribal and Government Services Account Manager - 33394

Ada, OK | Information Technology | Full Time

Posted yesterday | Apply before January 1, 2027

We are currently looking for aFull Time IT Tribal and Government Services Account Managerto join our team located at the Information Technology.

• Responsible for relationship management and ensuring satisfactory delivery from IT to assigned customer departments. Influencer and assisting the IT Leader for Tribal and Govt. Services in elevating IT’s reputation and level of IT-customer partnerships.

• Cultivate and sustain cooperative relationships across different divisions, departments, and external entities
• Identify opportunities for strategic relationship-building aligning with the mission of the Chickasaw Nation
• Serves as a liaison with stakeholders / internal customers of IT, for understanding and translating the business context, immediate needs, as well as their longer-term vision for the initiatives
• Proactively work with stakeholder department teams to improve business process efficiency between current and desired state
• Assist with determination of a suitable solution and/or modification of an existing solution, to best serve the short-term and long-term needs of the stakeholders/internal customers
• Serves as a liaison between third party vendor and internal management
• Performs all other duties as assigned
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Actively advocate in the customer departments for IT and the value we can add
• Manage expectations suitably of customer stakeholders – on timing vs. scope, resource availability, and cost/financial aspects
• Continuously seek feedback and track satisfaction of customer stakeholders with services provided
  
  Communicate customer feedback to IT service owners and influence/assist them to improve gaps areas
• Conduct initial research for solutions in the market as needed, and work closely with the Architects in IT and Procurement for evaluation, selection and business case creation
• Act as first level of escalation point for issues with any aspect of service delivery; elevate timely to the IT Leader for Tribal and Govt. Services vertical. Keep the leader informed pro-actively on all initiatives

Essential:

• Ability to assume responsibility and ownership
• Possesses strong written and verbal communication abilities
• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Must be able to exert analytical and critical thinking skill
• Ability to handle difficult customers and situations
• Extreme customer-focused behavior
• Must be detail-oriented
• Must be self-motivated
• Ability to work independently
• Honesty, truthfulness, reliability, accountability
• Experience with IT functions and technologies across Hardware/Data Centers, Software applications, Cyber Security, etc.
• Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication…