Backup Program and National Test Center Coordinator

Backup Program and National Test Center Coordinator UMGC Europe

Location:

Adana, Turkey Overseas Contingent I, 48% FTE, Part-Time University of Maryland Global Campus (UMGC) seeks a Backup Program and National Test Center Coordinator.

• Provide academic and administrative support services to prospects and students and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
• Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities
• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
• Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
• Distribute marketing, advertising, and mass media materials at assigned locations when permissible
• Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention
• Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties
• Participate in UMGC staff meetings, professional development activities and training sessions as required
• Track and compile monthly statistics and provide reports as needed
• Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
• Other job-related duties as assigned

• Bachelors degree
• Background in customer service
• Able to work in a fast-paced and complex environment with accurate attention to detail
• Possess basic office management and clerical skills
• Effective written and verbal communication skills
  
  Good interpersonal skills
• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

• Applicants with a U.S. valid driver’s license

• Local applicants with individual logistical support (ILS) only.
• Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military  and SOFA card from an external source, as this position does not offer ILS.
• For employment eligibility purposes, applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13.
• Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
• Must have a valid passport.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination.

For information about UMGC’s Reasonable…