Service Coordinator

Asa Service Coordinator ,youarethecornerstoneofthe

Service

Department—responsibleformanagingthefulllifecycleofservicework:frominitialinquirytoquoting,dispatch,billing,and collections.

Thisrolerequiresasolution-driven self-starterwhothrivesunderpressure,works independently,andtakesownershipwithoutconstantoversight. You'llmanageservicequotes,dispatching,customer communications,and billing.

Successinthisrolerequiresstrongcoordinationskills,highattentiontodetail,andthejudgmenttoactdecisivelyinfast-movingsituations.

Collaboratewiththe Service Managertoplanandscheduleallservicework ,includingrequestsinitiatedbythe

Construction

Department.

Dispatchtechniciansforservicecalls,preventive maintenance,repairs,andconstructionassists;strategicallyassigningbasedonskillset,job requirements,andopportunitiesfortraininganddevelopment.

Maintainownershipofassignedschedulesandcommunicatechangespromptly.

Coordinateassignedworkfrominitiationthroughcompletionwhilemaintainingclearcommunicationwithallstakeholders.

Adjustdailyschedulesbasedontechnicianavailabilityandjobchanges.

Procurepartsandmaterials,coordinatejobsitetools,cranes,lifts,andshoptruckdispatch.

ScheduleandmanagesubcontractorsforHVAC-relatedrepairsandinstallations.

Reconcilejobcosts(labor,materials,rentals,subcontractors) beforebilling.

Generatetimelyinvoicesandsupportaccountsreceivableactivitiesasassigned.

Reviewaccountsreceivableagingreports,documentcustomercommunications,andescalatesignificantconcernsasnecessary.

Identifydiscrepanciespromptlyandworktowardtimelyresolution.

Coordinatewithprojectmanagers,account managers,andinternalteamstosupportserviceworkandensurecustomersatisfactionthroughclear,professional communication.

Maintainaccurateandtimelyinformationwithincompanysystems,logs,trackers,andotherdesignatedsystemsofrecord.

Promoteasafeandcompliantworkenvironment.

Identifyopportunitiesforcontinuousimprovementandassistindevelopingnewprocessesandprocedureswhennecessary.

Wevaluepeoplewho:

Takeownershipoftheirworkandmaintainhighstandardsofqualityandaccountability.

Exercisesoundjudgmentandcommunicateprofessionally.

Usetoolssuchasartificialintelligenceandautomationtoimproveefficiencyandaccuracy.

Demonstrateinitiativeratherthanwaitingfordirection.

Understandthattheabsenceofanestablishedprocessdoesnotpreventprogressandarewillingtodevelopsolutionswhenneeded.

Escalateconcernspromptlyratherthanallowingproblemstoremainunresolved.

Adaptquicklytochangingprioritiesandoperationaldemands.

Handlefeedbackprofessionallyandimplementchangeswhennecessary.

Showup,followthrough,andgotheextramilewhenneeded.

Understandthatoperationssucceedthroughteamwork,communication,andaccountabilityratherthantitles.

Theresponsibilitiesoutlinedabovedescribethegeneralnatureandscopeofthepositionandarenotintendedtobeanexhaustivelistofdutiesandresponsibilities.

Operationalneedsevolvecontinually,andemployeesmaybeassignedadditionalresponsibilitiesasbusinessneedsrequire.

Consider building your career as a Service Coordinator at Premier Mechanical, Inc.

Learn more about the Service Coordinator role in the description above.

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Join Premier Mechanical, Inc. and contribute to our ongoing work.

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This posting is for the Service Coordinator role at Premier Mechanical, Inc., based in Addison, IL, United States.

We are looking to fill the Service Coordinator position at Premier Mechanical, Inc. in Addison, IL, United States.

The Service Coordinator role at Premier Mechanical, Inc. is now open for applications in Addison, IL, United States.