Senior Director, Technical Services

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat –

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away –don’t worry, we’ve got you covered.

As the Sr. Director, Technical Service (internally known as Director of Tech Wizards and Parts Detectives) you will manage the technical support function by supporting and continuing to build relationships with our manufacturer partnerships. You will lead the expansion efforts within our Tech Service and Parts Identification teams across the states! If you have a history of strong management skills and strive to make things happen each and every day by embracing change, leveraging technology, and delivering innovative solutions- then we want you to apply!

• Drive the performance of Technical and Parts Identification teams to contribute and support our manufacturer partners
• Lead and develop the technical team of professionals who are accountable for executing the technical support partnerships
• Assist with complex sales negotiations, attend sales presentations, and helps close manufacturer partnership programs
• Successfully launch and implement new partnership programs involving parts identification and technical support
• Use a strong analytical foundation to uncover fresh and innovative insights that identify business and process improvement opportunities
• Fully own key performance indicators (KPIs), budget, and staffing within the team
• Work collaboratively with other areas of the business to achieve company goals
• Use a strong analytical foundation to uncover fresh and innovative insights that identify business and process improvement opportunities
• Lead, develop and motivate a large team focused on supporting partners’ needs; leverage digital tools and platforms to enhance partner interactions and drive KPI improvement
• Partner closely with Manufacturer Relations team to cultivate a network of influential contacts at all levels to achieve manufacturer partnership commitments

• You have 5-7 years of leadership experience demonstrating steadily increasing responsibilities
• You’ve developed a proven track record of successfully managing high-volume call center(s)
• You’ve demonstrated skills in project management, data management/reporting, and process improvement
• You thrive in a fast-paced and fast-growing environment
• You’re an all-star communicator and are fluent in English (both written and verbal)
• If you have a Bachelor’s degree, it's a plus
• Bonus points if you have knowledge…