Business Support Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

The Business Operations Management team provides multi-disciplinary horizontal support for Wealth Management Operations (WMO) business priorities and deliverables. Within Business Operations Management, the Workforce Enablement team focuses on skill and knowledge development for WMO employees, integrates enterprise level projects into WMO and facilitates end-to-end Procedure Management processes. Currently, Workforce Enablement is engaged in a multi-year project to transition procedure content from current state to target state.

• Own and execute assigned procedure transition work streams to achieve project milestones and target dates.
• Develop and maintain workstream action plans, project documentation, and required evidence files.
• Build a strong understanding of assigned lines of business, processes, systems, and operational requirements.
• Assess current-state documentation inventories and create transition design plans aligned to the content strategy.
• Develop standard operating procedures, procedures, user guides, and job aids according to established strategy.
• Build effective working relationships with process owners, subject matter experts, and team members to gather requirements, validate content, and obtain approvals.
• Guide lines of business through target-state expectations and support adoption of new documentation standards.
• Drive successful outcomes through effective coordination, organization, and stakeholder partnership.

• Minimum of 1 year of experience in business support, operations, or a similar support role within a complex or regulated environment
• Minimum of 1 year of experience coordinating and owning execution of plans or deliverables, with accountability for meeting established deadlines
• Experience owning or supporting operational processes or deliverables end-to-end, including responsibility for outcomes and deliverable accuracy
• Experience working within established risk management or compliance procedures as part of daily operations, including identifying risks and supporting resolution efforts
• Proficiency with Microsoft Office and 365 tools (Outlook, Teams, Word, PowerPoint, Excel, One Note, SharePoint) and comfort learning new systems

• Experience identifying and driving process improvements, projects, or initiatives that enhance operational…