Product & Evaluation Specialist

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Product Experience & Evaluation Specialist

Product Experience & Evaluation Specialist

Addison, IL - Hybrid
• Operations

Full-time

The Product Experience & Evaluation Specialist supports Product Development by evaluating products from a consumer‑centric perspective. This role operates within an agile, collaborative environment and ensures new and existing products meet performance, usability, and experience expectations. The Specialist generates actionable insights, strengthens early‑stage concept development, and contributes to product documentation and training content.

Product Testing & Evaluation

• Develop and execute test protocols aligned with engineering specifications and design briefs.
• Evaluate concepts, prototypes, and tooled samples for performance, usability, safety, and overall consumer experience.
• Conduct consumer‑approach testing (function, cleaning, ease of use, versatility, and “wow moments”).

Insight Generation & Communication

• Collect and analyze consumer and consultant feedback.
• Document test results and communicate recommendations to cross‑functional stakeholders.
• Support competitive benchmarking and early concept evaluations.

Content & Training Support

• Contribute to Use & Care guides, Features & Benefits, and training content.
• Provide proofing and editorial support for product‑related materials.
• Participate in product photography, video demonstrations, and Solution Center training initiatives.

Cross‑Functional Collaboration

• Partner with Engineering, Quality, Culinary, Marketing, and Creative teams.
• Engage directly with consumers and consultants to observe real‑world use.
• Identify usage challenges and propose corrective actions to improve design or training content.

• BS degree in science or related field.
• 2+ years of experience in culinary, marketing, or related fields.
• Cooking experience and strong familiarity with kitchen tools.
• Ability to test products, build setups, and document results in Microsoft Office.
• Understanding materials and manufacturing processes is a plus.
• Strong communication skills and ability to collaborate across teams.
• Adaptability, initiative, and a proactive mindset.
• High degree of professionalism and confidentiality.

The anticipated salary range for this position starts at $60,000 annually, depending on experience and qualifications. This role is eligible for performance‑based bonus based on individual and company performance.

This position includes a comprehensive benefits package, which includes:

• Medical, dental and vision insurance
• Company‑paid life insurance with additional voluntary coverage options
• Disability insurance
• Additional voluntary benefits
• Flex PTOPaid Parental leave
• 30%+ discount on Pampered Chef Products and product giveaways

Pampered Chef currently follows a hybrid schedule at the headquartered office in Addison, IL. The expectation is for employees to be in the office on Tuesday, Wednesday, and Thursday every week.