Senior Director of IT Operations

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

We are seeking a visionary Senior Director of IT Operations to lead our Infrastructure & Cloud strategy across North America, reporting into the CIO. This role will be accountable for ensuring the performance, scalability, security, and cost-efficiency of our core IT infrastructure while driving innovation through automation, modern cloud operations, and a product mindset.

This leader will oversee a portfolio that spans data centers, public cloud (IaaS/PaaS), network and telco infrastructure, backup and disaster recovery, enterprise platforms such as Entra/ and Microsoft 365 and ITSM core tooling. Role will also be tasked with shifting our operating model from reactive support to proactive, self-service enablement and intelligent automation. A critical focus will be formalizing a North American IT operating model, standardizing services across divisions, and building a strong, forward-looking team.

• Leadership & Strategy:

  Develop and execute the IT infrastructure and cloud roadmap aligned with business and security goals. Lead a high-performing team and formalize a unified North American operating model.

• Cloud & Infrastructure Operations:

  Manage hybrid infrastructure (data centers, Azure/GCP/AWS) with a focus on automation, disaster recovery, cost optimization, and Infrastructure as Code (IaC).

• Modern Workplace & Support:

  Oversee Microsoft 365 and digital workplace tools to enhance employee experience. Lead Help Desk transformation through tiered support, self-service, and AI-driven automation.

• Automation & Service Enablement:

  Implement self-service provisioning, AIOps, RPA, and observability tools to improve system reliability and reduce incident response time.

• Network & Platform Services:

  Manage enterprise network, endpoint, and core IT platforms (e.g., Active Directory, Intune, DNS, backup).

• Vendor & Financial Management:

  Drive vendor performance, contract negotiations, and operational budgeting with a focus on innovation and cost control.

• Governance & Reporting:

  Define and track KPIs, deliver executive dashboards, and ensure compliance with cybersecurity and regulatory standards.

• 12+ years in IT operations with 5+ years in leadership
• E xpertise in hybrid and cloud environments, IaC , Dev Ops, and automation
• S trong knowledge of Microsoft 365, observability platforms, and modern endpoint management
• Proven success in cost optimization, infrastructure modernization, and multi-division environments
• Excellent communication, leadership, and cross-functional collaboration skills
• Bachelor’s degree in IT or related field; MBA or advanced degree preferred

Our IT team’s favorite pastimes include corny jokes, bowling, pool, and good pizza. They like…