Associate Manager, E-Commerce

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Location:

Addison, IL

Full-time

Pampered Chef is looking for an Associate Manager, E-Commerce to help drive measurable revenue results by improving digital shopping, optimizing category performance, and increasing conversion across e‑commerce and party shopping experience on our direct‑selling platform, Table. In this role, you’ll identify opportunities that improve conversion, product discovery, and overall shopping efficiency by turning insights, trends, and observations into clear recommendations.

• Review online shopping and party flows to spot friction in browsing, discovery, and purchase paths.
• Summarize key patterns (drop‑off points, engagement trends, content performance) that influence conversion.
• Highlight simple, high‑impact opportunities that increase conversion, AOV, or engagement.
• Conduct A/B tests, multivariate tests, and landing‑page optimization to increase conversion.
• Partner with Merchandising to optimize category layouts, product sequencing, and recommendations.
• Develop hypotheses and test plans to improve drop‑off, cart completion, and average order value.
• Track performance of category pages and product groupings.
• Identify opportunities for product sequencing, best‑seller positioning, and bundling.
• Partner with Merchandising to improve cross‑sell and upsell strategies across key categories.
• Provide insights on assortment gaps and category strengths based on traffic and conversion data.
• Track industry and competitor trends to bring fresh ideas that enhance shopping effectiveness.
• Support roadmap planning for improvements tied to conversion, content relevance, and platform performance.
• Partner with Analytics to understand customer behavior and performance metrics at a foundational level.
• Help support and track small tests or experiments (content tweaks, merchandising shifts, landing‑page improvements).
• Build simple journey views that help teams understand customer needs and blockers.
• Gather feedback from consultants, customers, and performance data to identify where improvements are needed.
• Translate insights into clear summaries that guide Product, Marketing, and Experience decisions.
• Assist in reviewing and documenting party participation, shopping momentum, and booking performance on Table.
• Track enhancements and seasonal experiments, helping measure impact and capture learnings.
• Help maintain visibility into KPIs like conversion, AOV, funnel movement, engagement, and bookings.
• Work closely with Product, Merchandising, Marketing, Field Engagement, and Analytics to align on priorities and share insights.
• Maintain clear documentation that keeps partners informed and projects moving.

• Clear, actionable summaries that help teams quickly understand where shoppers struggle and how to improve results.
• Organized tracking of tests, performance metrics, and enhancements.
• Demonstrated conversion lifts and measurable revenue growth from tests and optimization.
• Improvement in AOV, category‑level performance, and shopping funnel efficiency.
• Clear before/after results tied directly to experiments and optimization actions.
• Strong understanding of e‑commerce behaviors and how small changes drive meaningful impact.
• A growing voice in recommending digital improvements that support revenue and experience goals.

• Analytical and loves digging into patterns and trends.
• Enjoys e‑commerce, digital experiences, and smoothing out friction points.
• Gets excited about measurable results, not just insights, and can point to conversion or revenue lifts they’ve driven.
• Enjoys building hypotheses, testing ideas quickly, and learning from results.
• Thrives in collaborative, fast‑paced environments with multiple partners and ongoing initiatives.
• Highly organized, clear in communication, and motivated by continuous improvement.
• Wants to grow in the world of e‑commerce, digital experience, or product‑side strategy.

• 5+ years of experience with 3+ years in e‑commerce, product marketing, merchandising, analytics, or a related field.
• Experience reviewing e‑commerce data, including conversion rate, funnel…