Senior Manager, Internal Communications

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

In this role, you’ll help shape and lead the execution of Parts Town’s internal communications strategy, translating company priorities into clear, relevant, and engaging communications for team members across the business.

You’ll serve as a trusted communications partner to leaders and teams across the business, turning complex information into clear, relevant, engaging, and actionable communications. You’ll look beyond the initial request to determine what audiences truly need to know, why it matters, what action they should take, and the best way to reach them.

A key priority will be evolving our channel strategy - particularly how we use Microsoft Teams and our SharePoint intranet - to make important information easier to find, reduce communication noise, and help priority messages break through. You’ll develop thoughtful strategies for multiple audiences, including corporate, remote, and Fulfillment Center team members who may have different communication needs and levels of access.

This is a hands‑on manager role. You’ll shape the big picture while also writing, editing, planning, publishing, measuring, and continuously improving the day‑to‑day communications that bring the strategy to life.

• Partner with the Director of Marketing Communications to develop the internal communications strategy and own its day‑to‑day implementation, including planning, content development, channel management, measurement, and continuous improvement.
• Serve as a strategic communications advisor to leaders and cross-functional teams, helping clarify objectives, identify audiences, anticipate questions, and determine the right message, timing, channel, and call to action.
• Develop and execute communication plans for company priorities, organizational changes, major initiatives, policies, events, and other important updates.
• Create audience‑specific strategies for office, remote, and Fulfillment Center team members, recognizing that different audiences may require different messages, formats, channels, and timing.
• Lead the internal communications approach for Microsoft Teams and continuously improve the SharePoint intranet and overall MS Teams communications strategy, including channel purpose, content organization, navigation, governance, adoption, and the overall team member experience.
• Create flyers, digital signage, graphics, toolkits, and other internal materials that promote company initiatives, increase awareness, and…