Sales Support Representative - Residential Build

Join to apply for the Sales Support Representative - Residential Build role at Ferguson
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Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, homes, and businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson is a Fortune 500 company and proud to provide best‑in‑class products, service and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

With approximately 36,000 associates across 1,700 locations, we build meaningful careers for our proud associates.

Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule Monday through Friday 7:00 am – 4:30 pm and Saturdays once a month.

• This is a non‑customer facing role, predominantly administrative and working at a desk.
• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Use customer relationship management (CRM) system and phone system effectively.

• 0‑3 years of sales and/or customer service experience preferred.
• Experience in decorative plumbing, appliances, or lighting is a plus.
• Exhibit strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making timely decisions.
• Ability to thrive in a fast‑paced environment and follow through on commitments.
• Highly motivated, customer‑service oriented mentality with a desire to build relationships.
• General digital literacy, including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach toward benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but also offers mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities and more.

Pay Range $20.57 – $32.91 (monthly for salaried roles or hourly for all other roles).

The role is bonus or incentive plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected veterans, and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.

• Entry level

• Full‑time

• Other

• Wholesale, Wholesale Building Materials, and Construction