Inside Sales Representative; Account Associate

Location: Addison, IL (Onsite)
Compensation: $45,000 - $55,000 Base Salary + Annual Commission + Monthly Incentives + Short-Term Incentive Plan + Profit Sharing

The Cary Company, a premier provider of packaging and industrial supplies, is seeking ambitious, customer-focused individuals to join our team as an Inside Sales Representative (Account Associate).

This role is ideal for someone who enjoys building relationships, helping customers solve problems, growing existing accounts, and contributing directly to company success.

• Build long-term customer relationships while helping businesses find the right solutions.
• Gain experience in inside sales, account management, quoting, order management, and business development.
• Qualified customer inquiries and sales opportunities are provided.
• Earn additional compensation through commissions, monthly incentives, STIP, and profit sharing.
• Join a stable, privately owned company that has been growing for more than 130 years.
• Learn from experienced professionals and develop skills that can lead to long-term career advancement.
• Clear opportunities for growth within Sales and throughout the organization.

• Inside Sales Representative (Account Associate) → Account Specialist → Account Manager → Account Manager II → Senior Account Manager
• Inside Sales Representative → Outside Sales Representative
• Inside Sales Representative → Customer Success Leadership
• Inside Sales Representative → Marketing, Ecommerce, Purchasing, Operations, or other business functions

Many of our leaders and specialists started in customer-facing roles and expanded into other departments as their careers developed.

• Helping customers and solving problems
• Building relationships and providing exceptional service
• Managing multiple priorities in a fast-paced environment
• Learning new products and industries
• Contributing to the success of both customers and the company
• Developing sales, communication, and business skills

• Deliver exceptional customer service by responding to inquiries, providing product information, preparing quotes, and resolving issues promptly and professionally.
• Build strong customer relationships through proactive communication and a customer-first mindset.
• Support account growth by identifying upsell, cross-sell, and new business opportunities within existing and prospective accounts.
• Understand customer needs and recommend products and solutions that create value.
• Maintain accurate customer records and activity within our CRM and business systems.
• Manage quotes, orders, follow-up activities, and customer communications in an organized and timely manner.
• Collaborate with customer service, logistics, purchasing, accounting, marketing, and warehouse teams to ensure a seamless customer experience.
• Continuously look for opportunities to improve customer satisfaction, loyalty, and ease of doing business.
• Meet individual and team goals related to customer engagement, account growth, responsiveness, and business development.
• Stay informed on product offerings, market trends, and industry developments.

• Bachelor's or Associate's degree preferred.
• Customer service, sales, internship, or business experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and relationship-building abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail, organization, and follow-up.
• Knowledge of packaging materials and products is a plus.

• Medical, Dental & Vision Insurance
• Life and Supplemental Insurance
• 401(k)
• Company-…