Continuous Improvement Analyst

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values:
Do good. Be good. Make good.

We do not offer visa sponsorship for this position.

We are looking for a meticulous, analytical, and team-oriented Continuous Improvement Analyst to join our Business Architecture team, reporting to the Director – Product Development Operational Readiness. You will be responsible for evaluating new product development, automation and process improvement opportunities within operations. By collaborating with subject matter experts (SME’s) and stakeholders across the business, you will partner to perform detailed discovery work needed to derive actionable plans for effective execution.

In this role, you will evaluate current state business processes across the value chain from pre‑sale to policy disposition. Your goal will be to determine and document the impact of the proposed change and to collaborate with business SMEs on process design that minimizes value erosion and maximizes value creation while maintaining the integrity of the operating model and without degradation of processing efficiency.

The outcome of this effort will inform business requirements that ultimately drive the time and cost axis for implementation. The development, testing and implementation of technical and business solutions will be supported by other members of Business Architecture.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

• Collaborate with business SMEs to assist the product development team with process analysis and design activities. This aims to facilitate faster time to market while maintaining the integrity of the operating model and ensuring processing efficiency.
• Assess the operational impacts of regulatory changes on affected processes across the value chain. Develop proposals to modify processes that minimize the negative effects of regulatory changes on customer experience and processing efficiency.
• Assist the business in identifying and analyzing opportunities for process improvement and/or automation by focusing on unnecessary complexity and finding better way of working to deliver greater value and efficiency.
• Lead workshops with key stakeholders to generate ideas, demonstrate an understanding of upstream and downstream impacts, and identify innovative solutions.
• Use process visualization and quantitative analysis to effectively communicate gaps and opportunities in current processes.
• Identify key success measures for any changes implemented. Create workflows, dashboards, or Excel reports to track these measures and provide greater visibility for the business as needed.
• Monitor the results of implemented changes to ensure that business outcomes are achieved and report on the effectiveness of these changes.

• Bachelor’s degree in business process management, business administration, industrial engineering management or related field.
• 3-5 years business process engineering or process improvement experience
• Life & Annuity insurance experience required
• Excellent understanding of business process mapping and modeling techniques with a focus on driving business outcomes
• Lead working sessions with a wide group of…