Automatic Door Manager

The Automatic Door Manager serves as the company's subject matter expert (SME) and operational lead for all automatic door services. This role is responsible for managing preventive maintenance (PM) programs, coordinating field technicians, supporting project delivery, maintaining AAADM certification compliance, and building the internal knowledge base to support the company's growth in the automatic door trade. The ideal candidate is highly organized, technically proficient, and able to work cross-functionally across operations, dispatch, sales, and project teams.

• You will be shaping the trade from the inside — not inheriting a fully built system
• Direct access to national account opportunities including large retail and financial institution clients
• Opportunity to own the AAADM certification program and become the operational authority on automatic doors for the company
• Cross-functional exposure across dispatch, field operations, sales, and project delivery
• Path to grow with the trade as it expands — revenue, headcount, and client volume are all trending up

• Manage and oversee all PM work orders related to automatic doors from assignment through completion
• Coordinate and schedule field technicians in partnership with Operations and Dispatch
• Ensure all client-required paperwork, service reports, and compliance documentation are completed and submitted on time
• Establish and enforce photo documentation standards; review field photos for quality and completeness
• Track PM schedules, completion rates, and SLA adherence across all active accounts
• Identify recurring issues and proactively recommend corrective action or repair quotes

• Serve as the internal SME for all automatic door-related questions, scope reviews, and technical guidance
• Quote repairs, service upgrades, and parts replacements as needed
• Review and validate field technician assessments for accuracy and completeness
• Support the sales team with technical input on automatic door opportunities and proposals
• Stay current on automatic door technology, industry standards, and manufacturer updates
• Develop and maintain a parts pricing matrix and preferred vendor/distributor relationships for auto door hardware

• Support and administer the company's AAADM certification program for field technicians
• Work with door technicians to obtain AAADM certification as part of onboarding and development
• Coordinate AAADM certification procurement for new technicians entering the trade
• Track certification expiration dates and manage annual renewals to ensure continuous compliance
• Maintain certification records and ensure documentation is current in company systems

• Build and manage relationships with automatic door parts distributors and hardware suppliers
• Source parts and materials efficiently to support both PM work and repair jobs
• Negotiate pricing and establish preferred vendor agreements to support cost control
• Maintain a parts inventory reference and lead times guide for the operations team
• Coordinate material orders for active work orders and upcoming PM cycles

• Provide coordination and administrative support for door and glazing projects alongside the project management team
• Assist with scheduling, subcontractor coordination, material procurement, and status tracking
• Ensure project documentation, submittals, and closeout packages are organized and complete
• Serve as a resource for cross-trade continuity between automatic door services and larger capital projects

• Develop…