Provider Success Consultant

• Location 16200 Addison Road,Suite 155,Addison, TX, 75001,United States

Description

You empower healthcare providers to achieve exceptional outcomes using our innovative SaaS platform.

You serve as the primary strategic partner for our provider network, guiding them from initial setup to long-term adoption.

You build trusted relationships, drive engagement, and ensure that every provider realizes the full value of our technology.

Your work directly protects customer retention and fuels the growth of our healthcare community.

• Drives onboarding by coordinating seamless technical and operational setup for new healthcare providers.
• Manages client relationships through regular check-ins, proactive communication, and strategic business reviews.
• Leverages account management techniques to identify expansion opportunities and secure renewals.
• Applies data analysis to track provider usage patterns, spot adoption gaps, and recommend corrective action.
• Champions customer success by resolving escalated issues swiftly and advocating for provider needs internally.
• Leads cross-functional teams across product, support, and sales to deliver unified solutions for complex provider challenges.

• Holds a Bachelor's degree in Healthcare Administration, Business, or a related field.

• Brings three to five years of experience in customer success, account management, or client relations within the software industry.
• Demonstrates a proven track record of improving customer retention and driving product adoption.
• Utilizes CRM software daily to track client health scores, interactions, and renewal timelines.

• Possesses deep healthcare industry knowledge to understand clinical workflows and provider pain points.
• Communicates complex technical concepts simply and effectively to diverse audiences.
• Analyzes usage metrics to uncover trends and make data-backed decisions.

• Masters a background in a fast-paced SaaS environment.
• Holds advanced certification in customer success or project management.

• Operates in a remote or standard office environment utilizing a computer and headset for daily communication.
• Travel occasionally to provider sites or company meetings as needed.

Summary

This role empowers healthcare providers to successfully adopt and maximize the value of an innovative SaaS platform. As a primary strategic partner, you will guide providers from initial technical onboarding through long-term engagement, directly driving customer retention and supporting the growth of the healthcare community.

You will manage client relationships through regular check-ins, business reviews, and data-driven analysis of usage patterns to identify expansion opportunities and resolve escalations. The ideal candidate holds a Bachelor's degree in Healthcare Administration, Business, or a related field, alongside 3 to 5 years of experience in customer success, account management, or client relations within the software industry. Strong knowledge of healthcare workflows, CRM proficiency, and the ability to coordinate cross-functional solutions are essential for success in this remote-friendly role.