Customer Service Representative​/Dispatcher

Customer Service Representative / Dispatcher

Join to apply for the Customer Service Representative / Dispatcher role at Check Sammy

Job Summary: Provide high-level of support and expertise to ensure client requests are handled properly from job creation to completion. This will be accomplished by being an expert in the following areas: (a) Communication with clients, (b) Communication with vendors, and Dispatching/Sourcing 3rd party vendors. This role will be conducting business by means of answering inbound/outbound phone calls from clients and vendors, answering email and/or SMS, and communicating with teammates.

This role will develop business relationships with clients, vendors, and adjoining departments by managing requests, as well as performing clerical functions.

Schedules:

• Mon-Fri 8 AM - 4 PM
• Mon-Fri 2 - 10 PM

Responsibilities:

• Responsible for managing and maintaining job requests that were submitted by new and existing clients.
• Must be readily available to respond, address and/or resolve any issues or requests that may arise.
• Will be responsible for making sure that all clients are properly communicated to in a timely manner.
• Ability to execute clear definition of customer order‑based activities, deliverables, and outcomes.
• Must be able to multi‑task via email, phone, SMS, or other channels of communication with clients.
• Must be able to identify customer issues with a high level of resolution while being able to hold confidential and sensitive information within the department.
• Ability to work in a team environment.
• Ability to meet daily service level objectives and goals.
• Additional duties as assigned.

Client & Vendor Communications:

• Communicate with clients and vendors via email, phone, and/or text line.
• Create all new inbound jobs via email, phone, and/or text line.
• Update internal tracking systems with job photos, notes, as well as hauler payments and other required docs.
• Inform clients of all delays, completions, and cancellations regarding service request.
• Research, onboard, and assign new vendors as needed.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift: 8-hour shift

Experience: Customer Service: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Expected

Hours:

40 per week

Job Requirements (Knowledge, Skill, and Education/Experience):

• Intermediate Knowledge of Microsoft Office applications (Outlook/Word/Excel) and the ability to navigate web-based and text programs.
• One year of clerical, customer service, or data entry experience.
• College Degree or Equivalent Preferred.