Center Customer Service Rep

Payment Center Customer Service Rep

National Life Group is one of America’s fastest‑growing insurance companies and has been giving families peace of mind since 1848. We are looking for a dedicated customer service representative to help protect that peace of mind for our customers.

As a Payment Center Customer Service Representative you will work directly with customers across the United States, ensuring a positive experience while understanding and optimizing their life and annuity policies. You will build first‑call resolution skills in call handling and payment processing and will be an active member of a team focused on delivering peace of mind to all who serve.

• Identify, understand, and respond to diverse customer needs related to payments, policy status, and product inquiries in a high‑volume inbound call environment.
• Navigate multiple technology systems (mainframe, CRM, Salesforce, Five9, etc.) to research questions, record policies after interaction, and submit work items such as disbursements, requests, and payments.
• Process payment‑related transactions—including inbound payments and disbursements on life and annuity policies—in accordance with quality, timeliness, and accuracy standards.
• Apply significant product knowledge (legacy products, life insurance, annuities) to guide and educate customers and provide relevant information based on their goals.

• Customer Focus – enthusiasm for helping people and a sense of reward.
• Detail‑oriented with a focus on quality and timeliness.
• Resiliency – adaptability under pressure and quick recovery from setbacks.
• Nimble Learner – curiosity and eagerness to learn, navigating ambiguity to find answers.
• Self‑Development – ownership of issues and collaboration across departments.
• Self‑Awareness – empathy and intuition in relationships.
• Effective Communication – clear verbal and written communication with strong listening skills.
• Tech‑savvy – multitasking in a fast‑paced environment and computer proficiency.
• Collaborative – building positive, professional relationships across the organization.
• Critical Thinking – identifying efficiencies and embracing continuous improvement.

• Associate’s degree or higher (preferred).
• 2+ years of professional experience interacting with customers.
• Basic reading and interpreting information skills.
• Arithmetic proficiency (ratios, rates, and percentages).

• Competitive pay (starting at $22/hr) with a full hourly range of $16 – $24.
• Comprehensive health, wellness, and insurance benefits.
• Opportunities for growth and career advancement.
• Full tuition sponsorship for undergraduate and graduate degrees through University of Arizona World Campus (+ additional $5K annual tuition reimbursement).
• Paid time off, holidays, and 40 hours of community service annually.
• Inclusive culture committed to diversity.

• Monday‑Friday 8 am‑7 pm ET / 9 am‑6 pm CT.
• Structured schedule with built‑in breaks.
• Primary duties involve phone interactions with customers and processing requests.

National Life reserves the right to modify salary and benefits at any time based on performance, business needs, and market factors. The position is at‑will.