Call Center Customer Service Representative

Call Center Customer Service Representative

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Location:

Dallas, TX

Job Type: Full-Time & Part-Time

We’re hiring Customer Service Representatives to deliver exceptional support to our clients. Friendly, patient, and solution‑oriented individuals are encouraged to apply.

Position Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Compensation & Benefits

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days.
• Retirement Savings:
  Retirement savings programs available.
• Disability Insurance:
  Short‑term disability coverage.
• Life Insurance:
  Access life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Internal promotions and advancement opportunities.
• Paid Training:
  Earn a paycheck while learning new skills.
• Fun, Engaging Work Environment:
  Team‑oriented culture.
• Casual Dress Code:
  Comfortable attire.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. Regular use of computer, phone, copier, printer. Occasionally move about office, reach, lift up to 40 pounds.

Reasonable Accommodation

Consistent with the ADA, MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship.

Diversity & Equality

MCI maintains a work environment free from discrimination and upholds diversity and equal opportunity. All aspects of employment are based solely on merit and qualifications, and MCI values differences among employees, customers, and partners.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Customer Service

Industries:
Consumer Services

Apply today.