Learning & Development Facilitator

Join to apply for the Learning & Development Facilitator role at National Life Group

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values:
Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

This position is responsible for delivery of learning content through suitable approaches that meet desired learning outcomes and learner needs. This person builds trusted relationships and creates an engaging learning environment. They drive learner development by actively providing feedback and learner support. The Learning Facilitator partners with business experts, performs job shadowing and collects learner feedback to continuously improve the curriculum throughout our operations team.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

• Facilitate new-hire and new-initiative training through instructor‑led and virtual instructor‑led sessions utilizing a variety of delivery methods specific to adult learning, using instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, and facilitation.
• Quickly master training content; be resourceful in consulting subject matter experts and other resources (e.g., websites, manuals, literature) to add to his/her content knowledge.
• Establish credibility with the audience by knowing the content area, providing relevant examples, and linking the material to the audience’s job experiences and challenges.
• Skillfully make the connection between learning objectives and line of business goals in the classroom.
• Present information in a clear, logical and organized way; know which points to emphasize to increase learning.
• Actively seek evidence of audience engagement and comprehension, tailoring the training to meet differing needs, interests, and experience levels among participants.
• Organize, develop, and maintain training materials, handouts, and visual materials.
• Monitor, evaluate and record training activities and program effectiveness, recommending and developing alternative training methods to continually improve programs.
• Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, instructors, or business representatives.
• Evaluate, document and coach trainees’ performance, through testing and role‑plays, to determine whether trainees will meet standards to successfully complete the training programs.
• Prepare classroom and class materials prior to class.
• Perform all training duties, and all other duties as required.

• Bachelor’s degree required, or five years of specific job‑related experience may be substituted.
• Knowledge of life insurance and/or annuity products required.
• Related professional certification or designation is an asset.
• Able to communicate complex technical concepts and ideas, both verbally and in written form, clearly and accurately.
• Strong presentation and communication skills; ability to facilitate and present to groups of varying sizes and skill level.
• Strong interpersonal skills and sensitivity to deal effectively with individuals from different cultures, along with professional maturity and confidence in…