Residential Mortgage Loan Servicing Support

Residential Mortgage Loan Servicing Support

At FICS, we are excited to see our customer base continue to expand, and we're on the lookout for a passionate individual to join our mortgage loan servicing software system support team
. We're seeking a self‑motivated team member with a minimum of two years of hands‑on experience in servicing residential loans within the mortgage industry
. A strong understanding of mortgage loan servicing is highly desirable, including knowledge in escrow administration, ARM analysis, payment processing, investor reporting to Fannie Mae, Freddie Mac, and/or Ginnie Mae, as well as IRS reporting.

As a System Support team member at FICS, you will be the first point of contact for providing exceptional mortgage loan servicing software system support and consulting to simplify the mortgage process for our clients. Each interaction you have will directly influence the efficiency of our customers' operations and their overall success. In a dynamic and fast‑paced environment, you will engage with customers through phone calls and emails, provide training on FICS software, conduct product webinars, and play a pivotal role in the collaborative testing process for FICS software quality assurance.

• 2–5 years of experience in the residential mortgage loan servicing sector.
• Hands‑on experience with reporting to investors such as Fannie Mae, Freddie Mac, and/or Ginnie Mae.
• Strong grasp of mortgage loan servicing; familiarity with escrow administration, ARM analysis, payment processing, investor reporting, and/or IRS reporting.
• Outstanding verbal and written communication skills.
• Excellent interpersonal and presentation skills, and genuine eagerness to learn.
• Willingness to travel across the U.S. when needed.

At FICS, our customers are our top priority and we've proudly established a reputation for delivering substantial competitive advantages to our nationwide clientele for over 40 years. Curious about what it's like to be part of the FICS family? Discover more at:  Check out some of the amazing benefits and perks we offer at

Don't miss out—apply today to become a member of the FICS Mortgage Servicer System Support team!