Revenue Cycle Collections Specialist

We're Hiring:
Revenue Cycle Collections Specialist (Healthcare or Behavioral Health)

Location:

Addison, TX (Near Beltline & Tollway) |

Schedule:

Monday-Friday | Full-Time | Onsite In-Office, with ability to go to the RCM hybrid schedule based on individual performance.

Celebrating 25 Years of Service:
Behavioral Innovations (BI) is committed to transforming lives by providing compassionate, individualized, center-based Applied Behavior Analysis (ABA) therapy for children with autism, ages 18 months to 10 years. With more than 100+ locations across TX, OK, CO, VA, MD - and future expansions to come - we’re growing rapidly. Join our dynamic team and make a meaningful difference in the lives of the families we serve.

The Revenue Cycle Collections Specialist is responsible for ensuring the accurate and timely adjudication of all third‑party claims submitted to insurance carriers. This role plays a critical part in increasing cash collections and reducing aging in third‑party accounts receivable (A/R).

The ideal candidate will focus on timely A/R follow‑up and resolution of outstanding patient account balances. Responsibilities include, but are not limited to: addressing payer denials, zero payments, submitting corrected claims, providing medical records, locating missing payments, initiating claim appeals, correcting posting errors, processing claim adjustments and write‑offs, resolving credit balances, navigating payer and clearinghouse portals, and managing payer correspondence.

This position requires strong communication skills, both written and verbal, to effectively interact with Commercial, Medicaid, and Managed Care payers, as well as RCM leadership. Successful candidates will be solutions‑oriented, capable of conducting detailed research, and well‑versed in payer guidelines, company policies, and third‑party collection best practices.

• Analyze and evaluate claim payments using internal systems and tools to ensure provider reimbursement aligns with applicable state fee schedules.
• Review payer documentation and follow up with insurance carriers via phone to confirm receipt of claims and facilitate prompt reimbursement.
• Investigate and resolve third‑party payer claim issues, including initiating claim adjustments and resubmissions according to payer‑specific guidelines.
• Follow up on submitted claims to ensure timely payment; elevate unresolved issues to payers, internal departments, or RCM leadership as needed.
• Evaluate payment and denial accuracy, apply payments appropriately to patient accounts, and identify bad debt write‑offs and A/R adjustments per company policy.
• Detect and resolve duplicate or over payments and process necessary corrections.
• Maintain communication with internal departments to gather missing patient or insurance information.
• Ensure compliance with HIPAA regulations and all applicable federal, state, and payer guidelines.
• Verify billing accounts against A/R ledger to confirm accurate payment posting.
• Clearly document all interactions in the EHR, including call details, contact information, and outcomes.
• Address denial issues within three (3) days of receipt.
• Submit required medical records and documentation for medical necessity reviews, denials, and appeal processes in a timely manner.
• Submit secondary claims promptly upon receipt of the primary remit to prevent payment delays.
• Work to reduce third‑party accounts receivable (A/R) and improve days sales outstanding (DSO).
• Use electronic medical records (EMR) and billing systems efficiently.
• Collaborate effectively with team members, leadership, and other departments using strong interpersonal and communication skills.
• Support workflow across departments and assist with other duties as assigned.

• Minimum 5 years of experience in the healthcare industry required.
• Minimum 5 years of experience in medical revenue cycle collections required.
• Minimum 5 years of experience in a behavioral health or medical clinic setting preferred, but not required.
• Strong attention to detail and commitment to high‑quality work.
• Excellent judgment and decision‑making skills.
• Clear and…