Assistant Director of Operations

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This range is provided by Puttshack. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$75,000.00/yr - $85,000.00/yr

Headquartered in Chicago, IL, Puttshack is an upscale, tech-infused mini golf experience that opened its first U.S. location in 2021. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world‑class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

Our Purpose is to bring everyone in to play. Puttshack has the power to bring together people of all generations - the experience is inclusive, accessible, and an all-around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.

Reporting into Director of Operations, the Assistant Director of Operations will assist with leading a team of associates and be responsible for overseeing the Food and Beverage programs and venue operations of their assigned Puttshack venue location. This role will have oversight of a multi‑faceted, high volume, full‑service bar & restaurant and event space, with multiple tech‑enabled miniature golf courses. As the ADO, you will be a Brand Ambassador and champion the Puttshack culture to ensure operational excellence and exceptional guest services that adhere to the company’s standards and values.

• Oversee day‑to‑day operations across all areas of the venue, including game & technology, food & beverage, and overall environment.
• Work with Director of Operations to optimize venue operations to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
• Manage daily systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc.
• Responsible for tracking, storing, purchasing, and invoicing of small wares, food, liquor, and other inventory.

• Hire, train, and develop a team of salaried and hourly associates.
• Partner with DO and Talent Acquisition to maintain proper staffing levels.
• Collaborate with DO, Talent, and Training teams to ensure positive and effective onboarding and training programs.
• Create and manage associate schedules using weekly and daily forecasts.
• Foster a positive and inclusive work environment that promotes teamwork and associate engagement.
• Drive accountability and consistency by providing constructive coaching and feedback.

• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
• Monitor guest feedback through online reviews, surveys, third‑party shoppers, etc. and work with DO to implement improvements based on insights.
• Develop and maintain strong relationships with key stakeholders, including guests, partners, and vendors.

• Ensure all locations comply with health and safety regulations within a food & beverage environment.
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and employees.
• Address and resolve any operational or safety issues promptly.
• Ensure the venue operates accordingly to all local, state, and federal employment laws and regulations, including wage & hour, health, & safety.

• Minimum of 7 years of experience within a high‑volume food & beverage, hospitality, and/or social entertainment venue with $6MM+ in sales, including at least 4 years of experience serving in a management level role leading departments and responsible for leading and developing a team.
• Proven track record of driving operational excellence and achieving financial…