Convention Services Manager OEM

Description

The Convention Services Manager oversees event execution by coordinating departments, ensuring room setups meet client needs, and providing exceptional customer service to clients and guests. Responsibilities include creating Banquet Event Orders (BEOs), conducting site inspections, resolving issues during events, training staff, and collaborating with sales and banquet teams to maximize guest satisfaction and hotel revenue.

Key Responsibilities

• Event Coordination
  • Serve as the primary point of contact for clients and internal departments (Sales, Catering, Banquet Operations) throughout the event lifecycle.
• Client Management
  • Conduct pre‑event meetings, site tours, and post‑event follow‑ups with clients to understand their needs and ensure satisfaction.
• Event Planning and Execution
  • Develop and review Banquet Event Orders (BEOs), ensure function rooms are set up according to client requirements, and monitor event flow.
• Customer Service
  • Provide exceptional guest service, address and resolve any guest issues or complaints promptly, and empower team members to deliver high service standards.
• Team Leadership
  • Interview, train, schedule, and support event services staff, ensuring they meet brand and hotel standards.
• Operations
  • Conduct room inspections to maintain cleanliness and ensure proper room setups, coordinating with maintenance and other departments as needed.
• Revenue Maximization
  • Work with the sales team to identify new business opportunities, ensure re‑bookings, and support efforts to secure new events and maximize revenue.

• Experience
  • High school diploma or GED is required, with significant experience in event management, or banquet services.
  • Strong knowledge of hotel operations, catering trends, and event logistics.
  • Excellent communication, negotiation, and organizational skills.
  • Proficiency in Marriott hotel CRM and sales software.
  • Availability to work flexible hours, including evenings and weekends, based on event schedules.
• Communication
  • Strong interpersonal and communication skills are essential for interacting with clients, guests, and internal teams.
• Leadership
  • Ability to lead, motivate, and manage a team effectively, even in complex and fast‑paced situations.
• Problem‑Solving
  • A knack for identifying potential problems and finding suitable solutions to ensure a seamless event.
• Attention to Detail
  • Meticulous in planning, room setup, and the creation of BEOs to ensure client needs are met.
• Organizational Skills
  • Ability to manage multiple events and tasks simultaneously while maintaining an overview of operations.

This job description is not intended to be all‑inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. Dreamscape Hospitality is an at‑will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment.

It is a guideline and does not constitute a written or implied employment contract.