Bellman​/Bell Captain

Supervise bellmen as well as perform the daily responsibilities of these positions by establishing guest service and sustainability standards.

• Schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hilton values.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
• Maintain security of and accurate records for all guest room keys issued to bell and door staff.
• Accommodate guest requests in an accurate and efficient manner.
• Monitor and maintain cleanliness and working conditions of departmental equipment/supplies.
• Ensure that pertinent information is documented in the log book daily.
• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to hotel rooms.
• Make deliveries to guest rooms.
• Assist guests with room changes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

• Previous experience working in a related function in a hotel is required.

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting to 50 pounds, bending, and reaching.