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Bellman/Bell Captain
Job in
Addison, Dallas County, Texas, 75001, USA
Listed on 2026-01-01
Listing for:
Crestview Management, LLC
Full Time
position Listed on 2026-01-01
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Job Description & How to Apply Below
Supervise bellmen as well as perform the daily responsibilities of these positions by establishing guest service and sustainability standards.
Essential Job Functions:- Schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hilton values.
- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
- Maintain security of and accurate records for all guest room keys issued to bell and door staff.
- Accommodate guest requests in an accurate and efficient manner.
- Monitor and maintain cleanliness and working conditions of departmental equipment/supplies.
- Ensure that pertinent information is documented in the log book daily.
- Load and unload luggage carts.
- Tag and store luggage.
- Escort guests to hotel rooms.
- Make deliveries to guest rooms.
- Assist guests with room changes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
- Previous experience working in a related function in a hotel is required.
- Work schedule varies and may include working on holidays, weekends, and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting to 50 pounds, bending, and reaching.
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