Glassbox; Session Replay Systems Administrator​/Dallas​/Hybrid

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Software Engineer in Dallas TX (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6 Months with opportunity to extend

• Session Replay Administration experience – preferably Glassbox
• Session Replay Solutions experience using Glassbox, Fullstory or Quantum Metric
• Security and access control:
  Session vault for record-keeping, Segment Center, Data collection setup, and Environment configuration.
• User and team management:
  User Management, Team and collaboration tools, and Audit logs.
• Configuration and data management:
  Role-based access control (RBAC), Data privacy and security settings, and Secure deployment options.
• Reporting:
  Data and analytics

• Service Now
• Jira
• Native App Development

• Administer and manage session replay solutions such as Glassbox, Full Story, or Quantum Metric, ensuring effective implementation, maintenance, and configuration of these platforms.
• Act as the primary point of contact for session replay tool administration, including troubleshooting, version upgrades, user management, and platform optimization.
• Collaborate with cross-functional teams (Product, Engineering, UX, Business) to identify and define session replay requirements and drive adoption of insights to improve user experiences.
• Build, automate, and maintain reporting dashboards to provide actionable insights for stakeholders; regularly communicate key findings and trends.
• Oversee and organize tasks, tickets, and requests using Jira, tracking progress and ensuring timely resolution of issues.
• Integrate reporting and incident tracking using Service Now and coordinate with IT and support teams for streamlined workflows.
• Provide expertise and guidance on session replay solutions for both web and native app environments; contribute to native app development projects where possible.
• Stay informed on new features and best practices for session replay tools; recommend and implement platform improvements.

Entry level

Contract

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