Global Head of Finance and Supply Chain GTM Lead

Global Head of Finance and Supply Chain GTM Lead

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Overview:
As the Global Head of FSC GTM Lead, you will play a pivotal role in driving the execution of go‑to‑market (GTM) strategies for the FSC/S2P portfolio. Reporting directly to the CHRO / COO/CFO Leader, you will act as a key contributor to business growth, customer engagement, and operational excellence.

• Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction.
• Collaborate with the FSC Product Development Team to develop and refine GTM strategies.
• Architect and design sales motions that maximize pipeline generation and new net annual contract value.
• Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing.
• Drive integration of GTM initiatives across GPC, CEG, PSM, Industry, and GTM Field Practitioners.
• Measure, analyze, and refine business KPIs and BU OKRs for continuous improvement.
• Stay ahead of market trends, competitive shifts, and emerging technologies.
• Represent the company at industry events, panels, and executive forums.
• Foster a culture of innovation, collaboration, and continuous improvement.

• 7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role.
• Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
• Deep experience engaging with senior stakeholders and influencing executive decision‑making.
• Strong analytical, communication, and storytelling skills.
• Experience in SaaS, cloud, or enterprise technology preferred.
• MBA or equivalent advanced degree is a plus.

• Senior leader level visibility and impact.
• A dynamic, collaborative environment with top‑tier talent.
• Competitive compensation and benefits.

Opportunities for growth and leadership across the organization.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.