Administrator II, Systems

Overview

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Administrator II, Systems will provide technical expertise in managing our Windows and Citrix environment while ensuring optimal performance and availability of critical systems for Concentra operations. The position will help oversee the administration, maintenance, and support of endpoint devices and core systems infrastructure. This includes supporting Windows and Citrix environments, Microsoft infrastructure, the M365 application suite, and ensuring robust vulnerability and patch management.

This role is critical to maintaining endpoint reliability and operational excellence across the organization. The ideal candidate brings expert-level knowledge of the Microsoft ecosystem, with proven experience in endpoint management using SCCM, Microsoft Intune and mobile device management (MDM) solutions. Responsibilities include advanced troubleshooting, proactive performance tuning, and efficient ticket resolution, all aimed at delivering a secure, seamless, and dependable user experience.

• Administer and maintain Windows & Citrix endpoint and cloud environments (M365, Intune, Exchange, Autopilot, Entra , etc.).
• Provide technical support, troubleshooting complex issues while meeting established SLA's.
• Act as a primary technical contact for technology service providers.
• Identify automation opportunities and process improvements to enhance operational efficiency.
• Serve as the technical resource for the team, sharing knowledge and mentoring junior members.
• Monitor system performance and capacity, proactively addressing potential issues to maintain optimal operations.
• Create and maintain comprehensive technical documentation, knowledge base articles, and standard operating procedures.
• Partner and implement system upgrades, migrations, and deployments while minimizing operational disruption.
• Participate in technology optimization projects and the implementation of new solutions for Concentra centers.

Education Level: Bachelor’s Degree Major:
Computer Science, Information Technology Degree must be from an accredited college or university.

Job-Related Experience

• 5+ years of experience in systems administration.
• Strong knowledge of Windows endpoint management.
• Experience with IGEL virtualization technology and thin client management.
• Comprehensive understanding of SCCM, MS Intune, and MS O365.
• Manage and maintain organization-wide usage of communication platforms (Zoom, MS Teams)
• Familiarity with managing MSP (Managed Service Provider) solutions and remote technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent documentation and communication abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Ability to Influence:
  Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships.
• Analytical
  
  Skills:
  
  Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships.
• Critical Thinking:
  Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to…