Senior D365 F&O Support Engineer

Senior D365 F&O Support Engineer | 455001

Location:

100% Remote

Position Type: 6M C2H

Hourly / Salary: to $140K+

Vaco Technology is currently seeking a Senior D365 F&O Support Engineer for a 6M C2H that is 100% remote. The Senior D365 F&O Support Engineer will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments. The Senior D365 F&O Support Engineer will join an enterprise managed services practice and will critically focus on providing advanced production support, incident resolution, and proactive stability improvements for global D365 F&O Implementations.

• Incident Management (P1 / P2) - Lead diagnosis / resolution of critical production incidents in D365 F&O | Coordinate cross-team response during outages and major disruptions
• Root Cause Analysis - Perform deep-dive investigations into performance degradation / batch failures / integration errors / data inconsistencies / custom extension defects
• Advanced Troubleshooting Tools - X++ Debugging / Trace Parser / SQL Server Profiler / LCS Environment Monitoring / Application Insights / Azure Diagnostics
• Hotfix / Deployment Engineering - Develop / Test / Deploy Hotfixes and Deployable Packages to Production / Sandbox via LCS and Azure Dev Ops
• Performance Optimization - Query Tuning / Index Management / Batch Framework Optimization / Application-Level Performance Improvements
• Escalation Management - Collaborate Directly with Microsoft Premier Support / CSS on Escalated Cases | Serve as Primary Technical POC
• Cross-Functional Collaboration - Partner with Functional Teams / Infrastructure Engineering / Client IT Stakeholders During Incidents / PIR Reviews
• Post-Incident Reporting - Author detailed post-mortem reports | Develop and implement preventive controls to reduce recurrence
• Monitoring / Runbooks - Build / maintain monitoring, alerting, operational runbooks, and support documents
• Technical Leadership - Provide guidance / mentorship to mid-level engineers | Support process maturation
• On-Call Rotation - Participate in structured on-call rotation with premium compensation

About the Project:
Our client (MSP) has just won a flagship, enterprise-wide support contract with a Fortune 200 client that has fully replaced its direct Microsoft support with their services. To deliver immediate white-glove support, they are building a dedicated 6-person Microsoft Engineering Team, including 2 D365 F&O Administrators, 2 Modern Workplace / M365 Generalists, 1 Power Platform Engineer, and 1 Azure Engineer.

These are all high-visibility roles that demand strong technical depth, exceptional customer-facing communication, composure under pressure, and the ability to multitask across high-volume tickets.

• Senior D365 F&O Support Engineer - Lead Diagnosis / Resolution of Critical Production Incidents | Coordinate Cross-Team Response for Outages / Major Disruptions
• D365 F&O - D365 F&O Architecture (expert knowledge) / Metadata Models / Batch Framework / Data Entities / Security Configuration
• X++ Engineering (advanced) - Hands-on X++ Development / Extensions Framework / Event Handlers / Chain-of-Command / Customizations / Refactoring
• SQL / Performance - SQL Server Performance T / Query Optimization / Azure SQL Troubleshooting
• Production Support Expertise - Resolving Complex P1 / P2 Incidents in High-Volume D365 F&O Deployments (calm / methodical response under pressure)
• Diagnostics / Monitoring Tools - LCS diagnostics / Trace Parser / Perf Timer / X++ Profiler / Azure Monitoring and Telemetry Tools
• Azure Integration - Logic Apps / Service Bus / Azure Functions / Data Factory
• ALM / Dev Ops - Solution Build / Deployment using Azure Dev Ops Pipelines / Branching / Code Reviews / Automated Builds

• Certifications - Strong preference for MB-500 / MB-700 / MB-920, etc.
• MS Partner Manager Services Organizations / Enterprise-Level D365 F&O Support Team
• Enterprise Environment - Support for Global / High-Transaction-Volume D365 F&O Implementations | Complex Multi-Legal-Entity Architecture
• Service Management - ITIL Practices / Incident / Problem / Change Management Frameworks (familiarity)

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified…