Principal Solution Architect, Workflow; Federal - Top Secret Cle Security Clearance

Position: Principal Solution Architect, Workflow (Federal - Top Secret Cle with Security Clearance
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description This Principal Workflow Architect is a functional and technical expert consulting with customers on implementing Service Now's Technology Workflow solutions based on leading practices - all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within Service Now (e.g., Product Management, Customer & Partner Excellence, Training & Certification).

The Principal Workflow Architect will bring architectural guidance, business acumen in the technology industry, along with deep product expertise, innovation, and knowledge capital to our customers and partners What you get to do in this role:
* Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations

* Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer's technology landscape, while informing customer on governance best practices

* Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow

* Design solutions using Technology Workflow solutions for common customer use cases, publishing those use cases (to Solution Consultant, Customer Community, etc.) for broader consumption

* Establish mutually beneficial relationships with a Workflow's product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps

* Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes

* Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team

* Enable and mentor other members of the Service Now delivery team and partner ecosystem

* Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications To be successful in this role, we need someone who has:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* At least 8 years of consultation and/or configuration experience related to implementing complex, highly-capable technologies; including integrations and portals

* At least 5 years of consultation and/or configuration experience related to implementing the Service Now Technology Workflow solution suite

* Vast and varied experience across leading Technology software platforms

* Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

* Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success

* Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions

* Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude

* Experience conducting solutions presentations and obtaining customer acceptance to solution design

* Strong capabilities in forging trust, engaging a remote or in-person audience

* Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams

* A passion to continually study new technologies and…