Principal Product Excellence Architect Security Clearance

Position: Principal Product Excellence Architect with Security Clearance
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description
* Be the technical expert in how to best support IT by configuring IT Asset Management using Service Now best practices focused on configuration vs. customization

* Support federal customers in their efforts for - specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

* Advise customers in their efforts to take advantage of the Service Now IT Asset Management Solution's standard capabilities in their efforts to improve their IT processes

* Lead customer design workshops focused on Service Now Platform and IT Asset Management Solution technology

* Guides and provides ad-hoc oversight/training

* Advise on development/develop required portal components and other platform related items to operationalize Service Now ITAM solutions.

* Prepare customer-facing deliverables focused on the maturity of the customers technical and process.

* Juggle multiple and complex projects/initiatives

* Provide feedback on best practices and delivery/engagement materials on Now create.

* A deep sense of empathy for the customer and genuine passion in helping them succeed.

* Engage and collaborate closely with the Service Now R&D teams on escalated technical issues.

* Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.

* Solid experience in requirements gathering, including experience in creating process mapping documentation.

* Responsible for creating innovative solutions leveraging Service Now's ITAM (Software Asset Management, Hardware Asset Management, Cloud Insights) Solutions

* Mentor field resources in implementation methodology, configuration, and best practices for ITAM applications.

* Respond to customer questions relating to Service Now ITAM products.

* This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world security operations.

* Help develop programs that enable ecosystem on ITAM on the Service Now platform

* Share best practices and known solutions with other internal teams, community, and customers to help promote faster time to value for customers.
* Stay current on competitive analyses and understanding differentiators between Service Now and its competitors.

* Be a product evangelist, supporting at scale events such as user conferences, trade shows, webinars, etc.

* Discuss 1:1 or 1: many on the art of the possible with Service Now ITAM solutions referencing success stories/anecdotal data.

Qualifications
* At least 7+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals

* United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance with Full-Scope-Polygraph (FSP) a plus

* Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems

* Strong understanding with leading IT and related systems and tools such as Flexera, SNOW Software, BMC, Microsoft, SCCM along with experience with Oracle, IBM, Adobe and Microsoft licensing models.

* Understanding of end-to-end procurement, request, allocation & reclamation process flows

* Ability to interact with customers in regard to contract management

* Strong…