Partner Technology Strategist

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is changing the way people work. With a service‑orientation toward the activities, tasks and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving.

We are passionate about our product, and we live for our customers. We have high expectations and a career at Service Now means challenging yourself to always be better.

Service Now is seeking a Partner Technology Strategist to support our Global Alliance Partners. In this role, you will be expected to provide technology strategy, solution development and on‑going communication of the latest Service Now solutions/capabilities. Additionally, you will be responsible for evangelizing Service Now mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the Service Now value proposition.

You will work closely with other Service Now pre‑sales resources aligned to your partner across the Globe to create synergies between the partner’s strategy and Service Now’s strategy within each target route to market. This role requires approximately 25% travel.

• Lead architecture and design engagements with Partners on how Service Now meets the Business/IT needs for their end customer and how our Partner can transform entire industries using Service Now as a backbone for their solutions or offerings
• Evangelize our Global Solution Framework message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise
• Expand beyond technology or HRM frameworks and into Enterprise level frameworks such as APQC and Industry specific operating models (i.e eTOM) to cover the full breadth of Enterprise needs
• Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers
• Staying current on product developments/releases to provide guidance to Partners
• Forging trusted advisor relationships at the top levels at the Partner account
• Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved
• Coordinate with Partner leadership on sales and delivery enablement around created solutions
• Participate or lead awareness and enablement activities to spread Partner solutions to our internal sales teams
• Participate in and deliver Business Reviews with aligned account teams
• Provide mentoring and training to peers and other colleagues within our organization
• Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.
• Provide oversight on, and ensure successful completion of Partner initiatives identified in joint business plans
• Promote Service Now training tools, sales tools and content, and information resources available to our Partner organizations, including on‑going updates of platform/application advancements
• Collaborate, actively share knowledge, and promote best known methods amongst other Service Now Solution Consulting team members
• Travel for Partner, Customer, and Organizational activities
• Presentation and demonstration of our Service Now Story
• An…