IT Support Technician levels

Benefits

• Pay: $55, per year (dependent on level 1-3, experience, and fit)
• Medical, Dental and Vision health insurance offering
• Voluntary STD, Life, and Accident coverage
• 401K with employer match
• Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance provided by the company at no cost to the employee
• PTO
• Bi-Weekly Pay

• Provide technical support to end-users via phone, email, and in-person
• Assemble, image, and configure new employee work stations, laptops, and devices
• Troubleshoot and resolved hardware, software, and network issues.
• Preform regular system updates and maintenance tasks
• Collaborate with other IT team members to address complex technical issues
• Record and update issues and their resolutions in IT ticketing system
• Pass on any feedback or suggestions by employee to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Assist with keeping up to date
  
  SOPs for IT related processes
• Track, monitor, and organize all IT equipment
• Provide training and guidance toend-users on IT best practices
• Facilitate that check-in and check-out process for company assets,
• Work nights and weekends as needed, and as part of an on-call rotation (24-hour support)
• Other duties and projects as assigned

• A 4-year technical degree or equivalent work experience
• A minimum of 1years of experience in technical support or MIS in an Enterprise environment.
• Demonstrated technical competence with Microsoft Back Office Technologies.
• Strong technical writing skills and familiarity with Microsoft Office Applications.
• Ability to effectively communicate with employees on technical issues.
• Must be able to be both a team player and be able to provide exemplary results while working on projects independently
• Strong organization, time management, and project management skills.

How many years of IT help desk experience do you have?*

What is the highest level of education you have?*

What type of relevant training or certifications do you have?*

What level of technician do you believe you are and why (level 1, 2, or
3)?*

This position is in person position in Addison, TX (no remote or hybrid schedule). Is the commute and in person good with you? Explain and provide commute time. *

Tell us about your customer service experience?*

What are your salary requirements?*

What type of Microsoft experience do you have?*

Do have a valid DL license?*

Are you able to travel?*

Anything on your MVR or Criminal background record?*

If selected, when could you start?*

Any supervisory experience?*

The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .