Sr CRM Account Executive – US Retail; Logos

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Segment :
Enterprise

Territory Focus: New Logos in Retail Industry

Geo :
National

The CRM Account Executive will oversee market success of Service Now’s CRM products into ~200 Enterprise customers and prospects. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

The CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

To be successful in this role you have:

• Current Location in major metro of United States
• 7+ years knowledge on return on investment of CRM to lead solution win
• Proven “Hunter” Mentality: A demonstrable track record of proactively generating new business, establishing relationships, and consistently meeting or exceeding sales goals (a strong aversion to individuals who frequently change roles).
• AI Fluency: Direct experience leveraging, analyzing, or critically thinking about the integration of Artificial Intelligence (AI) into enterprise operations, and an understanding of its potential impact on IT functions.
• C‑Level Acumen: Extensive experience establishing, nurturing, and maintaining healthy, long‑term relationships with C‑level executives and key stakeholders.
• Enterprise Expertise & Business Acumen: The ability to understand the “bigger picture” of IT roadmaps and translate technical capabilities into clear business value.
• Team‑Focused Drive: Experience fostering a “win as a team” environment, promoting a shared focus on customer success.
• Travel required:
  
  up to 40%

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned…