Director, Product Management- Integrated Risk Management; IRM

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As part of the Digital Technology organization, this group operates as the enterprise’s second line of defense—designing scalable governance, risk, and compliance capabilities that protect the business while enabling speed and innovation.

The environment is rich with complex problem spaces: fragmented risk processes, legacy tools, evolving regulatory requirements, and the growing need for automation, intelligence, and end‑to‑end visibility. This team approaches these challenges like product builders—redefining how risk is modeled, measured, and operationalized across the company.

If you’re motivated by modernizing internal ecosystems and designing next‑generation capabilities for Technology Risk Management, this team is the place to make real, lasting impact.

As the Director of Product Management for Integrated Risk Management (IRM) , this role drives the strategy, roadmap, and delivery of Service Now’s core IRM products
—solutions that help global enterprises manage risk at scale, strengthen compliance, and operate with greater resilience. The products built in this portfolio directly influence how customers safeguard their business, respond to regulatory pressure, and execute with confidence on the Now Platform.

Success in this role depends on a deep understanding of complex business problems across Risk, Audit, Compliance, Cybersecurity, Vendor Risk, Privacy, Operational Resilience
, and emerging regulatory trends. Those insights translate into scalable, automated, and data‑driven capabilities that elevate Service Now’s leadership in the risk and security ecosystem.

This role serves as a strategic partner to Engineering, Sec Ops, CMDB/APM, Internal Audit, Security Architecture, Legal & Compliance, and Executive Leadership
, ensuring the IRM product suite is aligned with company priorities and delivers measurable customer and business value. The position plays a central role in shaping how Service Now modernizes the risk experience—simplifying workflows, improving decision‑making, and driving platform adoption.

The IRM portfolio spans mission‑critical modules, including:

• Risk Management (internal controls, issue management)

• Policy & Compliance Management

• Audit Management

• Vendor and Third‑Party Risk Management

• Business Continuity & Operational Resilience

• Regulatory Change Management

This is a high‑impact, high‑visibility leadership role for someone who excels at influencing across the organization, steering complex product portfolios, and shaping the future of risk management for enterprises worldwide. The work done here directly supports Service Now’s broader mission to make the world’s workflows smarter, more secure, and more resilient.

• Understand and socialize a multi‑year product strategy for IRM capabilities across the enterprise, and socialize the impact across the internal stakeholders.
• Lead an enterprise‑wide “Customer Zero” vision — driving adoption of new IRM capabilities across global teams.
• Partner with executive leadership to shape strategic priorities and communicate progress, value, and business impact.

• Own the internal IRM product roadmap — including feature prioritization, planning, dependencies, and delivery.
• Translate complex risk, compliance, audit, and resilience requirements into clear functional requirements and user stories for engineering.
• Own and champion AI features, capabilities, and Agentic workflows to continuously transform and evolve the risk &…