IT Help Desk

Full Time, Non-Exempt.

$20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night.

This position is based at our Texas Service Center 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).

Wednesday - Sunday 6:00 AM - 2:30 PM CST

* Please note:

One (1) federal holiday a year will be required to be worked.

Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., which is a national leader in the operation of skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting.

We seek individuals who thrive in a dynamic environment, embrace continuous learning, and are passionate about making a meaningful impact. We take our core values of Celebration
, Accountability
, Passion
for
Learning
, Love
One
Another
, Intelligent
Risk
Taking
, Customer
Second
, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words. .

Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., which is a national leader in the operation of skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting.

We seek individuals who thrive in a dynamic environment, embrace continuous learning, and are passionate about making a meaningful impact. We take our core values of Celebration
, Accountability
, Passion
for
Learning
, Love
One
Another
, Intelligent
Risk
Taking
, Customer
Second
, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words. .

The IT Help Desk
position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, youare expected to provide a great customer service experience and maintain key performance standards that help drive success.

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including Point Click Care , Net Health, and Workday, creating accounts and resetting passwords, as needed.
• Assist with other IT support responsibilities, as needed.

• 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.

Strong troubleshooting skills with working knowledge of, including but not limited to the following:
Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.

Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.

• Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
• Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
• Ability…