Creative Systems Analyst

Founded in 1963 by Mary Kay Ash with a bold mission to enrich women’s lives, Mary Kay has grown into one of the world’s most successful and enduring beauty brands. For more than 60 years, our people-first culture and commitment to innovation have powered our global success in skincare, color cosmetics, nutritional supplements, and fragrances. Our corporate teams spanning R&D, marketing, IT, manufacturing, distribution, supply chain, analytics, and more play a critical role in supporting millions of Independent Beauty Consultants across more than 35 markets worldwide.

At Mary Kay, employees collaborate on meaningful work that drives real impact, fuels entrepreneurship, and advances science backed beauty. Guided by purpose, we are equally committed to sustainability, supporting women affected by cancer and domestic abuse, and inspiring future generations, all while offering rewarding careers with global reach and opportunities for growth.

What We Offer

Generous Paid Time Off

401K & Profit Sharing

Free On-site Fitness Center & Health Clinic

Tuition Reimbursement

Employee Product Discounts

About the Role

The Creative Systems Analyst manages the Adobe Workfront platform and operational processes that enable the successful planning, execution, and delivery of branded marketing materials. As a member of the in-house creative agency, this role partners with business leaders, technology teams, and vendors to optimize systems, workflows, resource planning, and user adoption. The Administrator combines expertise in creative operations, business processes, and technology solutions to drive efficiency, governance, and continuous improvement across the creative technology ecosystem.

The role serves as a strategic partner for agency operations and resource planning, leveraging Adobe Workfront resource management capabilities to align work with business priorities and available capacity. In partnership with business leaders, the Administrator anticipates future resource needs based on business plans, supports resource forecasting during project intake and assesses the agency's capacity to absorb new work. The role develops reporting, dashboards, and performance metrics that provide visibility into resource utilization, demand, capacity, and operational effectiveness.

Using these insights, identifies trends, forecasts needs, and recommends adjustments to resource allocation, priorities, timelines, and workflows to optimize capacity and support organizational goals.

As the primary point of contact for system users, the Administrator ensures enterprise creative systems operate accurately, efficiently, and in alignment with business requirements. The role manages user security, access controls, and system configurations in accordance with company governance, compliance, and security standards. This role identifies root causes, and drives resolution of complex issues while managing vendor relationships to ensure timely support and issue resolution.

Based on business and user needs, recommends and implements system enhancements that improve usability, efficiency, and operational effectiveness. Insights from system oversight establish best practices, governance standards, and operating procedures.

The role leads discovery and requirements-gathering sessions, translates business needs into documented requirements, and communicates system capabilities, risks, and dependencies. For upgrades, deployments, and integrations, defines testing strategies, develops test scripts and use cases, coordinates user acceptance testing, and validates solution meets requirements.

Leads system adoption by evaluating new functionality, demonstrating value, creating training materials, delivering functional training, and communicating…