Prinicipal Architect

Job Title: PRINICIPAL ATCHTECT

Job Summary: As a Principal Architect, you will play a pivotal role in shaping the technological landscape of our organization. With a focus on customer service, you will design and implement innovative solutions that enhance user experience and operational efficiency. This hybrid role requires a deep understanding of architectural principles and the ability to collaborate across teams to achieve strategic objectives.

Experience: 10 to 12 years

Required Skills: Customer Service

Technology: Not Applicable

Shift: Day

Work Model: Hybrid

Job Location: USTXADDC
01 Addison, TX USA

Job Type: 40CW01 Business Associate - BC

Sub Contractor Allowed: Yes

• Lead the design and development of architectural solutions that align with business goals and customer service requirements.
• Oversee the implementation of technology strategies to improve customer interactions and satisfaction.
• Provide technical expertise and guidance to cross‑functional teams to ensure seamless integration of systems.
• Collaborate with stakeholders to identify and address architectural challenges and opportunities.
• Develop and maintain architectural documentation to support ongoing and future projects.
• Ensure that all architectural solutions adhere to industry standards and best practices.
• Evaluate and recommend new technologies and tools to enhance the customer service experience.
• Monitor and assess the performance of architectural solutions to ensure they meet organizational objectives.
• Drive continuous improvement initiatives to optimize system performance and user experience.
• Facilitate workshops and training sessions to share architectural knowledge and best practices.
• Support the development of long‑term technology roadmaps that align with business strategy.
• Engage with external partners and vendors to leverage additional expertise and resources.
• Foster a culture of innovation and collaboration within the technology team.

• Possess a strong background in architectural design and implementation with a focus on customer service solutions.
• Demonstrate expertise in integrating complex systems and technologies to enhance user experience.
• Exhibit excellent problem‑solving skills and the ability to address technical challenges effectively.
• Have a proven track record of successfully leading cross‑functional teams in a hybrid work environment.
• Show proficiency in documenting and communicating architectural solutions to diverse audiences.
• Display a commitment to staying updated with the latest industry trends and technologies.
• Hold a bachelor's degree in computer science, information technology, or a related field.