Claims Specialist Training Program - Summer

Claims Specialist Training Program - Starting Summer 2026

Addison, TX

Come join one of America’s fastest‑growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. We plan the futures of our families and strive to make the world a better place through our charitable foundation, volunteer time, environmental sustainability, and support for local nonprofits.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values:
Do good. Be good. Make good.

Kickstart your career in Claims with our U‑Excel comprehensive Claims Specialist training program. Join our team to learn how to review, analyze, and process claims with accuracy and compassion. You’ll help deliver on NLG’s promise to our policyholders by ensuring timely and fair resolution of claims, supporting customer care, protecting the company’s financial strength, and building long‑term trust.

This position offers an onsite work schedule. Expect to be in the office four days per week during Monday, Tuesday, Wednesday, and Thursday. Core days are subject to change with advance notice.

• Review and verify claim submissions for completeness, accuracy, and required documentation.
• Analyze claim information under supervision to determine eligibility and appropriate next steps.
• Document case details thoroughly and accurately in claims systems to ensure timely processing and benefit payment.
• Communicate with claimants, beneficiaries, agents, and internal partners by phone, email, or mail to gather information and provide updates.
• Resolve routine claims‑related questions using sound judgment and established guidelines.
• Manage a caseload of claims appropriate to training level, ensuring effective organization and timely follow‑up.
• Participate in ongoing training to learn claims processes, tools, and systems, while building insurance product knowledge.
• Stay current with company policies, regulatory requirements, and industry best practices.
• Commit to professional development by engaging in industry learning opportunities and working toward relevant designations.

• Preferred:
  Bachelor’s degree; acceptable: 2 years of relevant financial and/or industry experience.
• Action‑Oriented: Actively navigate ambiguity and challenges, handle tough situations, and maintain a can‑do attitude.
• Courage: Tackle tough assignments, face difficult issues, and challenge the status quo.
• Customer Focus: Find reward in helping people and providing excellent service.
• Decision Making: Make sense of complex information, critically evaluate, and create solutions.
• Resiliency: Adapt quickly to new information and processes, and bounce back from setbacks.
• Effective Communication/Interpersonal Savvy: Clearly convey messages verbally and in writing, demonstrating strong listening skills.
• Situational Adaptability: Flexibly adapt to people and situations, using appropriate empathy.
• Attention to detail, conflict resolution, business writing, and critical thinking.

The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account prior experience, education, training, and market factors. The final salary may vary beyond this range based on other reasons and individual circumstances.

The total compensation package may include a full range of medical, financial, and other benefits (including 401(k) eligibility and paid time off such as vacation, sick time, and parental leave). Eligible candidates may also participate in National Life’s discretionary annual incentive programs. This position is at‑will; salary and other benefits may be modified at any time.

National Life is an equal opportunity employer. We do not discriminate on the basis of any protected group status under applicable law.