Claims Team Manager, Auto Bodily Injury

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At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable.

While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]:
Dallas, Texas;
Atlanta, Georgia;
Schaumburg, Illinois;
Overland Park, Kansas;
Omaha, Nebraska; or Gold River (Sacramento), California.

• Lead, coach and develop a team of Auto Bodily Injury Claims Handlers, setting clear performance expectations and fostering accountability, engagement, inclusion and professional growth.
• Coordinate teamwork activities and resource allocation to support effective inventory management, service delivery and operational performance.
• Provide technical and operational oversight of low- to high-exposure, non-litigated auto bodily injury claims, including liability, causation, damages, coverage, reserve and settlement.
• Drive superior claim results by providing direction and technical guidance and by tracking and reporting key quality, service, productivity and financial metrics.
• Ensure claims are investigated, evaluated, reserved, documented and resolved timely and accurately in accordance with delegated authority;
  Zurich Claims Best Practices, customer instructions and legal and regulatory requirements.
• Review and approve claim strategies, evaluations, reserves and settlement recommendations within delegated authority, escalating significant exposures, emerging issues and matters outside authority as appropriate.
• Conduct regular file reviews, quality reviews and performance discussions to strengthen investigation, documentation, evaluation, negotiation and resolution practices.
• Use claim, service and productivity data to monitor results, identify trends and implement action plans addressing inventory, cycle time, reserve accuracy, quality, leakage, productivity and customer outcomes.
• Achieve customer satisfaction targets by building and maintaining strong relationships with internal colleagues, customers and brokers; providing proactive communication; responding to escalations; and resolving quality or service concerns.
• Partner across Claims, Legal, SIU, Subrogation, Vendor Management, Underwriting, Risk Engineering and other functions to address claim-specific and portfolio-level issues.
• Manage expenses by monitoring file assignments, staffing and other costs to ensure efficient resource use.
• Ensure compliance with state licensing requirements, unfair claims practices regulations, internal controls, audit standards and all other applicable legal and regulatory obligations.
• Lead change initiatives and support talent, process and technology improvements that advance Zurich's claim strategy and operating model.

• Juris Doctor and 5 or more years of experience in the Claims area OR
• Bachelors’ Degree and 6 or more years of experience in the Claims area OR
• High School Diploma or Equivalent and 8 or more years of experience in the Claims area AND
• Experience with Microsoft Office
• Experience collaborating across work groups
• Knowledge of insurance legal statutes and procedures
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
• Trave…