Workers' MCU Claims Professional

Ready to grow your claims career and take on more complex work? Zurich is looking for a driven claims professional to join our Major Case Unit within the Commercial Workers’ Compensation team. This opportunity is ideal for someone looking to develop their expertise, expand their claims experience, and continue building a rewarding career with Zurich.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable.

While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

This position will follow a hybrid work schedule for candidates located near one of our Zurich offices in Parsippany, NJ;
Boston, MA;
Atlanta, GA;
Schaumburg, IL;
Addison, TX; or Overland Park, KS. Candidates who are not located near a Zurich office may be eligible for a fully virtual work arrangement. Occasional in-office attendance may be required based on business needs.

As an MCU Claims Professional, you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in Workers’ Compensation policy interpretation and coverage analysis to resolve your claims effectively.

At this level, you will handle Workers’ Compensation MCU claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience.

• Bachelor’s Degree with 6+ years of experience in Claims and/or Litigation Management OR
• Juris Doctor with 2+ years of experience in Claims and/or Litigation Management AND
• High School Diploma Equivalent with 8+ years of experience in Claims and/or Litigation Management OR
• Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management OR
• Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management
• Must obtain and maintain required adjuster license(s)
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

• 6+ years of experience in commercial Workers’ Compensation claims handling, including complex litigated and high severity injury claims
• 6+ years of litigation management experience
• Jurisdictional expertise handling claims in Illinois, Wisconsin, and Massachusetts
• Ability to work independently
• Active adjuster's license
• Strong relationship-building skills and ability to collaborate across work groups
• Familiarity with claims adjustment process and vendor utilization
• Understanding of financial and actuarial/reserving concepts
• Negotiation strategies expertise
• Strong strategic thinking and negotiation skills
• Organizational and time management abilities
• Customer service experience
• Strong analytical, critical thinking, and problem-solving skills
• Excel…