Area VP, Field Service - South

Overview

Konica Minolta currently has an exciting opportunity for an Area VP Service - South!

The South Region of Konica Minolta's Direct Organization is currently seeking to add an Area Vice President (AVP) within the Service Organization. This position reports to the Region Vice President of Service and is accountable to deliver a consistent, high level of customer service by a team of highly motivated and highly skilled, certified technicians.

The Konica Minolta Service AVP position is responsible for analyzing financial and field operations data to identify opportunities and implement action plans to meet and exceed budgeted service revenue, control service operational costs and assure service profit goals are met. The incumbent will be responsible for ensuring a high level of business support, assisting Branch Service Managers to meet or exceed performance goals and financial plans.

Within assigned marketplace, the AVP is also responsible to assist Sales Executives, Sales Managers, Branch Managers and Market Vice Presidents with developing and securing new business, in addition to maintaining and strengthening current customer relationships.

Success in this position depends on building strong internal company relationships through effective communication, in order to encourage teamwork between team members in all departments within Konica Minolta Business Solutions U.S.A., Inc.

• Deliver overall profit and loss objectives through direct leadership of all Service functions.
• Ensure a high measure of customer satisfaction throughout division as measured by customer surveys, research and feedback.
• Assist Branch Administrators and Branch Service Managers to assure all process and procedure activities related to service revenue generation, are followed and timely executed with accurate reporting of the monthly results.
• Develop and monitor reporting processes/programs to maximize Konica Minolta financial results, analyzing trends to identify opportunities for improvement.
• Develop/implement tools and reporting which enable operational efficiencies.
• Prepare documentation and conduct operational plan and reviews on a monthly basis in all assigned branches.
• Monitor key service metrics by product and identifies inconsistencies, as well as exemplary performance within assigned branches.
• Prepare and monitor field staffing requirements and productivity modeling.
• Oversee all company assets, including technician issued notebook computers, mobile field service device, parts inventory, parts usage and expensing practices.
• Act as a focal point to resolve customer issues.
• Assist senior management in the Konica Minolta customer bid process, including service pricing and profitability activities and analysis.
• Initiate and execute required performance management related activities.
• Follow all Human Resource prescribed direction and activities.

• Bachelor's degree in business, a related field or the equivalent.
• 10 years of experience in a service-related area, preferably in support of a Field Service operation.
• Prior supervisory and leadership experience is required.

• Motivate the Service team to deliver consistently excellent customer service as measured by established metrics.
• Effectively perform as Teacher, Coach, Manager and Mentor with all new and current Service Managers on all aspects of the service business.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, You Tube, Linked In and Twitter.

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