Senior Service Manager
Job in
Addison, Dallas County, Texas, 75001, USA
Listing for:
UDR, Inc.
Full Time
position
Listed on 2026-01-01
Job specializations:
-
Management
Operations Manager, Property Management
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
General Summary of Duties
Oversee the efforts of property in the areas of inspection, maintenance, and repair. This position’s time is involved in leading and managing the completion of routine, daily tasks and projects. The role is responsible for ensuring the physical aspects of each community meet the company’s established standards and any applicable laws, with a focus on safety, appearance, and operational efficiency while falling within budgeted financial goals.
Facilitate diagnosis of problems and provide training for repairs in HVAC, electrical, plumbing, pool, carpentry, drywall, exterior structural, and appliance areas. Additionally, the Service Manager is responsible for scheduling the quick turnaround of vacated apartments for occupancy.
Supervision Received
Reports directly to the District Service Manager.
Supervision Exercised
Supervises two or more:
Service Apprentice, Service Technician, and/or Painters.
Essential Functions
Manage the completion of all resident service and maintenance requests as required, including completing work orders as assigned.Meet the service budget and manage financial resources necessary to accommodate current and future maintenance and repair projects within approved budget guidelines.Provide leadership to the service team as needed or directed by the District Service Manager, including interviewing, orientation, training, and providing feedback on performance.Lead, direct, and supervise the service team in day‑to‑day functions if applicable.Review and approve Kronos timecard records for direct reports.Manage and schedule the service support necessary to maintain overall appearance, preventative maintenance, safety, and OSHA/legal requirements to ensure resident safety and mitigate liability.Manage execution of emergency repairs from within the service team or third‑party vendors.Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.Develop standards for cleanliness and overall appearance of community grounds, amenities, building exteriors, market‑ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other common areas to reflect the community’s high quality.Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director.Manage vacant apartment turn schedules.Conduct punch walks on all make‑ready units and manage quality assurance of all vendor turns.Perform utility management for vacant apartments to ensure energy efficiency.Perform final walk for move‑ins ensuring quality represents the company’s standard.Perform pre and post‑move‑out inspections, documenting and attaching photos of unit condition.Determine interior vacant condition for items to be replaced, such as carpet.Manage ROI installations including administrative preparation and vendor coordination.Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy.Complete and/or manage all community common area and resident service requests.Oversee pest control for all units holding third‑party vendor accountable.Provide inspections to all fitness equipment to ensure safe operation.Maintain refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.Manage pool logs for vendor compliance.Complete Cap Labor forms.Purchase supplies and equipment to maintain appropriate inventory levels within budget guidelines through Ops Technology.Monitor batteries for smart locks and proactively replace as necessary.Serve as point person for questions on programming of controlled access areas within the community.Manage equipment warranties and required follow‑up.Provide superior customer service to internal and external customers.Hire and train new staff and develop staff to maximize potential as needed based on supervisory status.Monitor staff performance, including performance issues and corrective action, dismissal if necessary, and assistance in resolving concerns or complaints.Approve time records and requests for time off as needed based on…
Position Requirements
10+ Years
work experience
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