Field Ops Training Manager

Overview

Requires extensive travel, typically 80 percent or higher
, to support projects across multiple sites.

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk.

Check Us Out!

The Field Operations Training Manager plays a critical role in supporting the company’s mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience. The field-based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Field Operations Training Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning.

The candidate must be a dynamic individual with a hospitality background and a people-centric personality.

• Identify training and performance support needs across locations.
• Coach management teams to facilitate effective training for their staff, including on‑the‑job development.
• Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training.
• Train, retrain, and develop in‑location associates to ensure consistent high performance and adherence to company standards.
• Support implementation and adoption of new technology tools to enhance operational efficiency.
• Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence.
• Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance.
• Motivate team members through coaching and engagement strategies to foster a productive and goal‑driven work environment.
• Collaborate cross‑functionally with other departments to support training initiatives.
• Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed.
• Provide feedback to employees and managers to support ongoing development.
• Support special projects and ongoing operational needs as assigned.
• Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
• Extensive regional travel is required.

• Serve as subject matter expert (SME) for all operational company processes.
• Conduct post‑project evaluations to assess success and identify best practices.

The Field Operations Support Manager should have a strong background in hospitality or training with exceptional communication and presentation skills. They must be capable of delivering high‑quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.

High school diploma. Two to three years in hospitality, training, or a managerial role. Proven experience in implementing training…