Multi Unit Manager

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Being a Multi-Unit Manager at Andy’s Frozen Custard is an opportunity to lead one of our most important markets inside a growing, high-performance organization.

We are looking for a proven multi-unit operator who is equal parts coach, competitor, and culture builder. This person should have the presence to command a room, the humility to jump behind the counter, and the discipline to follow through until the standard is met.

The right leader is charismatic, driven, highly organized, and deeply invested in developing people. They know how to create accountability without losing trust, inspire teams to perform at a higher level, and build a culture where people want to win for each other.

This role requires a leader who is comfortable spending significant time inside the stores, observing the details, coaching in real time, developing General Managers, and ensuring that operational and financial expectations are consistently met.

Our mission is: “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”

• Lead and develop General Managers across the Dallas market to deliver exceptional guest experiences and strong business results.
• Build a high-performing leadership bench through coaching, development, succession planning, and internal promotion.
• Establish clear expectations and create a culture of accountability, urgency, teamwork, and continuous improvement.
• Maintain a strong presence inside the stores and actively coach leaders and teams in real time.
• Identify operational opportunities quickly and ensure action plans are developed, communicated, and followed through to completion.
• Drive consistent execution of company standards, systems, and initiatives across every location.
• Review store conditions, guest experience, staffing, productivity, and key business indicators to identify trends and opportunities.
• Own market-level performance including sales, transactions, labor, profitability, staffing, and operational execution.
• Analyze financial reports and operating data to identify trends and develop strategies to improve results.
• Partner with General Managers to improve underperforming locations and sustain high-performing stores.
• Monitor management staffing levels and proactively develop talent for future leadership needs.
• Create strong communication and alignment between store leadership, senior operations leadership, and ownership.
• Partner effectively with Marketing, Finance, Training, Maintenance, and other support functions.
• Build relationships within the local community and represent Andy’s Frozen Custard professionally.
• Solicit and respond to guest feedback to better understand the needs of customers and the communities we serve.
• Be actively working inside the market’s stores a minimum of 3–5 days per week and maintain a visible presence on store schedules.
• Model the pace, professionalism, attention to detail, and ownership mentality expected from every leader in the market.

• 7+ years of progressive leadership experience in restaurants, hospitality, retail, or another high-volume service environment.
• 3+ years of successful multi‑unit leadership experience.
• Proven experience directly overseeing approximately 6–10+ locations
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• Experience leading and developing General Managers and other salaried leaders.
• Proven success building leadership pipelines and succession plans.
• Experience improving performance in underperforming locations.
• Responsibility for market‑level sales, labor, staffing,…