Security Operations Manager

About First Responder Protective Services

First Responder Protective Services is a premier provider of private security needs across the U.S. Our company is owned, operated and managed by U.S. Military veterans, law enforcement executives, and corporate business professionals. Our founders have over 60 years of experience in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities.

The mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve.

Location: Addison, TX – Corporate Headquarters
Schedule: Monday – Friday | 8:00 AM–5:00 PM
Compensation: $60K - 65K Annually

First Responder Protective Services (FRPS) is seeking a Security Operations Manager to oversee the day-to-day management of assigned Level II Security Officers, Level III Commissioned Security Officers, and Alarm Monitoring personnel.

This position has direct responsibility for staffing, scheduling, supervision, employee performance, training, timekeeping, site compliance, and operational readiness across assigned security operations. The Security Operations Manager is accountable for ensuring posts are properly staffed, employees are prepared to perform their assignments, time and attendance records are accurate, and operational issues are addressed through resolution.

This is a hands-on management position requiring strong leadership, organization, communication, accountability, and problem-solving skills.

• Manage and supervise assigned Level II, Level III, and Alarm Monitoring personnel, including attendance, performance, professionalism, conduct, and accountability.
• Interview applicants and participate in hiring decisions; coordinate with Recruiting and HR on current and anticipated staffing needs.
• Coach and counsel employees, investigate performance or conduct concerns, and initiate or recommend disciplinary action or termination when warranted and in accordance with company procedures.
• Ensure newly assigned personnel complete required onboarding, post-specific training, and operational instruction before working independently.
• Ensure all required licenses, credentials, certifications, and training remain current.
• Build, maintain, and manage schedules while ensuring all assigned posts remain properly staffed.
• Address call-outs, no-shows, vacancies, schedule changes, staffing shortages, and anticipated coverage needs.
• Maintain an adequate pool of trained backup personnel and proactively plan for PTO, special assignments, vacancies, and other staffing needs.
• Monitor staffing levels and control unnecessary overtime while taking immediate action to prevent uncovered posts.
• Review and approve timesheets within payroll deadlines; compare scheduled hours to actual hours worked and identify missed punches, early arrivals, late departures, unauthorized overtime, and other variances.
• Investigate, document, and communicate scheduling or timekeeping discrepancies, including required corrections and supporting documentation, to Payroll, HR, leadership, and other appropriate personnel.
• Hold employees accountable for recurring or avoidable attendance and timekeeping issues.

• Conduct scheduled and unannounced site visits to inspect posts, evaluate employee performance, and verify personnel are properly uniformed, equipped, licensed, and prepared.
• Ensure compliance with post orders,…